Customer Service Administrative Assistant

Patricia Thomas

Objective

I am seeking a challenging position, where I can best utilize my skills and experience.

Experience

October 2008-present Miami, FL

Telephone Call Center Customer Service

• Provide customer service as an independent contractor from the comfort of my home through multiple types of contacts such as phone, chat and electronic mail for various companies with the supervision of LiveOps Inc. and Arise Virtual Solutions (both call centers).

• Answer inquiries from inbound calls about services, products and billing issues; place orders; up-sell and cross-sell with the use of sales techniques and handle objections with the proper use of rebuttals; process cancellations and refunds, discounts or other adjustments;

Utilize account/order retention strategies.

April 2007-December 2007 Diamond Detective Agency Miami, FL

Security Officer

• Guard, patrol and monitor premises

• Authorize entry and exit of individuals

• Recognize public safety hazards

November 1996-February 1999 Supreme Hotel & Restaurant Supplies Hallandale, FL

Assistant Bookkeeper

• Responsible for all aspects of accounts receivable such as prepare heavy volume purchase orders and invoices, print and mail out monthly statements, collections, post cash receipts and credit card payments, research transaction details for credit card disputes and charge backs, issue credit memos, account reconciliation and bank statement reconciliation, all with the use of Peachtree accounting software program.

• Operate business machines such computer, calculator, printer, copier and fax.

• Maintain records such as files and reports; also manage all office supplies and assist with other aspects of bookkeeping such as post adjusting entries into the general ledger and some aspects of accounts payable, as needed.

Patricia Thomas

May 1996-September 1996 Holiday Beach Inn Hollywood, FL

Full Charge Bookkeeper/Administrative Assistant

• Responsible for all aspects of bookkeeping such as A/R, A/P, P/R, petty cash funds, key deposits, night auditing, balance checkbooks, reconcile monthly bank statements, calculate and post all transactions into each ledger accordingly, sort and distribute all incoming and outgoing mail, book reservations, file monthly, quarterly and annual reports and tax payments, process daily cash receipts and credit card payments.

• Provide direction and assistance to the front desk staff, including switchboard relief.

April 1994-June 1995 Fulton Pest Control North Miami Beach, FL

General Office Clerk

• Responsible for performing customer service for heavy volume inbound calls, including dispatching technicians out in the field.

• Sort and distribute all incoming and outgoing mail (using a postage meter).

• Maintain all files, reports and office supplies.

• Operate business machines such as computer, calculator, printer, copier, fax, credit card transaction terminal, and postage meter.

• Responsible for processing and printing new weekly assignments for technicians’ routes and the completed work that is turned in at the end of each day.

• Also responsible for all aspects of A/R such as billing, collections, and posting cash receipts.

March 1988-October 1992 Winn-Dixie Stores North Miami Beach, FL

Assistant Head Cashier

• Provide direction and assistance to cashiers, including scheduling, counting tills, calculating and posting transactions, loan and pickup extra money from tills during shift, balance office funds at the end of the shift, prepare deposits for the next morning, distribute and cash payroll checks, making sure that the front end is kept clean and organized.

• Responsible for verifying receipt of merchandise delivered by vendors and issuing drafts to them.

• Responsible for performing customer service duties at the front desk, such as greeting customers with a smile, resolving customer complaints and escalating to the store manager when appropriate, handling returns, refunds and exchanges, cashing checks, scanning merchandise through cash register, receive and distribute money from customers.

• Assist in other areas such as the Deli and Grocery departments, as needed.

Patricia Thomas

Education

2011-present Broward College Hollywood, FL

Associate of Science

• Accounting Technology

2005-2007 Stratford Career Institute Home-based

Diploma/Certificate

• Medical Billing Specialist

2003-2005 Stratford Career Institute Home-based

Diploma/Certificate

• Bookkeeping

1990 American Senior High Adult Ed Hialeah, FL

Diploma/Certificate

• Word Processing

1989 American Senior High Adult Ed Hialeah, FL

Diploma/Certificate

• Secretarial Skills

1988 American Senior High School Hialeah, FL

Diploma/Certificate

• GED

References

References are available upon request.

Salary Requirements

Negotiable

Contact this candidate