Manager Sales

Regina Accardo

¬¬¬¬¬** Terrace Street, Haworth, New Jersey 07641~ 201-***-****~******.*******@*****.***

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Accomplished Senior Human Resource Manager with 15 years’ experience managing major strategic projects in: Talent Acquisition and recruiting strategy, training and development, organizational design, performance improvement, coaching, compensation and total rewards, employee relations, benefit and payroll administration __________________________________________________________________________________________

Human Resource Consultant (7-10-present)

• Financial Services: Project Manager: Manage training and compliance training project for large scale industry regulation roll out to the industry .

• Healthcare: Employee Relations and HR Business Partner: Employee base of 2700 employees in Union (SEIU 1199) and Non-Union environments. Conducted an organizational effectiveness assessment and drove appropriate changes through business improvement plans (revenue metrics and a change management tool) and individualized performance coaching (goal metrics). Established value propositions for nine facilities, designed recruiting strategies, aligned each organization (facility) around specialized services to attract top talent and increase market share. Conducted employee meetings, and executive alignment meetings. Implemented positive employee relations programs. Responsible for all management training.

• Financial Services: Recruiting Manager: Defined and executed recruiting strategy project for large trading firm. Aligned senior partners and managers, implemented tools and metrics, and developed a values based interview protocol for large trading firm. Hired 150 traders to fit the culture and growth strategy.

• Manufacturing: HR Business Partner to a mid-sized baking company. Administered payroll, negotiated employee benefits, employee relations.

UBS Wealth Management, Weehawken NJ

Director, Group Manager and Head of Human Capital and Talent Development - Client Service (1/09-6/10)

• Led group of 125+ client experience professionals to work at a higher levels of productivity and client satisfaction.

• Forged strong relationships with all internal business product partners including: Insurance, Mutual Funds, Annuities, Managed Accounts, Credit Cards, Banking Accounts, Lending, Margin, and Employee Stock Option Plans.

• Established career pathways for all groups, and became a talent “feeder” organization. Implemented new hiring and training protocols to upgrade talent, and improve job performance.

• Led a group of four managers to restructure all organizations to meet new business needs while improving quality and streamlining processes for added efficiencies, and multiple downsizing activities.

• Created reporting mechanisms for internal partners – consulted on all corrective actions, developed support plans to execute improvements. Designed and implemented scorecards and dashboards to manage to key performance indicators and govern large scale program and project rollouts.

• Aligned with business partners to streamline sales processes and drive technical and business enhancements to increase revenue, and improve the client and Financial Advisor experience.

• Also responsible for employee relations, training, recruiting, compliance, and year-end core processes (annual reviews, compensation, and benefit open enrollment).

Director, Sales Manager Banking Products – Special Organizational Development Assignment (12/06-12/08)

• Redefined span of control for all departments to create a high productivity workflow (increasing deal flow by 28%), while creating higher quality and lower production cost for business line.

• Managed a talent development, and mentorship circle to drive all staff to higher profitability.

• Led a group of 22 sales professionals. Created sales strategies that drove new business.

• Streamlined workflow to manage extreme deal volume, market changes, support initiatives and maximize staff.

• Rolled out loan origination technology, and pricing model changes to field with 100% adoption rate. Responsible for all Business Development Requirements, and end user testing.

• Designed, developed, marketed, and delivered Banking Sales training program to 3,000 financial advisors to increase account, card, lending, and margin products in the field. Increased product adoption by 186% over 24 months.

• Developed client segmentation strategies and supported key marketing initiatives.

R. Accardo

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Director, Talent Management and Professional Development (9/00-12/06)

• Program Manager responsible for Sales Force and Branch Manager Development, through the design, and delivery of product, skill, and process training.

• Established all reporting protocols (ROI) reports, scorecards, dashboards and evaluations.

• Developed a Core Competency Model to differentiate Wealth Managers from brokers and bankers.

• Managed five field realignment and organizational design processes.

• Responsible for succession planning (bench strength) and compensation management for Field and Sales leadership.

• Created “Job Families” for all management positions linking to competency models and performance management.

• Responsible for Learning Management System content and mapping to competency models, training programs, 100 day plans, and change management strategies.

• Developed and managed large scale, high profile programs and post program activities to drive knowledge and skill transfer. Managed multimillion dollar budgets with of demanding timelines. Responsible for cascading information regarding best practices, and tools to assist learning for all levels of employees.

• Managed all HR metrics and analysis measuring increased productivity and program effectiveness.

• Established consensus through strong partnership and ability to influence Senior Management, aligning training to business objectives engineering sales and revenue outcomes.

• Relationship Manager for all internal clients, and all vendor relationships.

• Featured speaker and facilitator, author and narrator.

• Managed all HR activities for three market mergers including: on-boarding, training, and culture assimilation activities for three mergers – re-establishing and validating core competency models adding new values and competencies to the overarching model, interview protocols, and employee data migration.

• Responsible for mentoring 15 high potential employees.

Corporate Vice President, Recruiting Manager and HR Business Partner (3/98-9/00)

• Led a group of three recruiters responsible for executive search, recruiting, internal mobility, succession planning, productivity coaching and management reporting: costing, time-to-fill, compensation analysis, tracking and analysis.

• Responsible for all Business Partner/Generalist activities for multiple product groups including: staffing, organizational development, employee relations, year- end processes, and compensation.

• Responsible for rolling out and reporting of all corporate HR initiatives.

• Successfully managed national recruiting program to hire 1,300 employees annually into the New Financial Advisor Development Program. Created organizational development design to accommodate rapid organic growth.

• Developed a core competency model, protocol, trained all branch managers and managed strategy.

• Responsible for national media campaigns and an employee referral programs.

Contract Human Resources Consultant (10/96-3/98)

• Financial Services: Provided recruiting expertise to staff a growth initiative.

• Technology Recruiting: Establish a satellite office in NYC.

• Regional CPA Firm: Start up HR function. Created staffing and compensation programs, developed training courses, designed college and experienced recruiting strategy, developed compensation plans, and review process.

PriceWaterhouseCoopers LLC (10/94-10/96)

Manage all recruiting activities; Internships, Undergraduate, Graduate, and experienced hiring. Responsible for Partner level retained searches. Developed and managed summer internship programs and trained new hires as needed.

Education and Business Skills

Proficient in: MS Office Suite, Visio and several LMS and HRIS systems including Peoplesoft and Taleo

St. Thomas Aquinas College, Sparkill NY: Bachelor of Science: Marketing

Cornell University, Continuing Education: Industrial and Labor Relations

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