Customer Service Representative/ General Labor

CHERRELLE ESTELL

**** **** ******

Dallas, TX, **235

TEL: 214-***-**** E-MAIL: ***************@*****.***

SUMMARY

Customer Service Representative/ Support Services with three years’ diverse experience in office all areas of clerical and administrative assistance. Proven ability to work in a team environment. Eagar to learn new concepts. Willing to relocate and travel.

TECHNICAL SKILLS

MS Office Excel MS PowerPoint

10-key Touch PowerPoint Word Processing

Telephone/Receptions Inbound/Outbound Telemarketing

_____________________________________ EDUCATION AND TRAINING: __________________________________

North Texas Job Corps, McKinney, TX - August 2006

Business & Office Technology

Business Math Keyboarding Employability Skills Training

Business English Telephone Etiquette Ethics

PROFESSIONAL EXPERIENCE:

DOLLAR GENERAL, CARROLLTON, TX

Cashier (05/2011 to 08/2011)

Provided Customer Service. Operating a cash register and assisting customers “Recover” the sales floor involves picking up and pulling merchandise forward to make the store look neat.

MARY KAY, DALLAS, TX

Assembler (10/2010 to 01/2011)

Ensured the accuracy of components parts and miscellaneous supplies inducted to the production lines. Accurately processes material returns in the Mary Kay business system. Safely load products onto a pallet.

WALMART, CARROLLTON, TX

Phone Sales Representative (01/2009 to 05/2009)

Responded to customer questions to expedite cellular phone sales. Remained knowledgeable of all phones and functions to match customer needs to available products. Answered phones, stocked merchandise, and filed paperwork.

CELESTICA, FARMERS BRANCH, TX

Phone Tester (11/2009 to 01/2009)

Worked on an assembly line to prepare cellular phones and related equipment prior to shipping to customers. Tested phones to ensure all components functioned properly. Stock

ed parts as needed.

POPEYES, DALLASs, TX

Cashier (07/2008 to 11/2008)

Provided customer service and drive thru assistance for a fast food company. Ensured that all food preparation procedures were followed. Assisted in other areas including dish watching, stocking, etc.

TOM THUMB, DALLAS, TX

Deli Clerk (01/2008 to 06/2008)

Took customer orders and prepared deli items based on requests. Ensured that all food preparation procedures were followed. Handled money and responsible for daily closing.

FIRST CHOICE POWER, DALLAS, TX

Customer Service Repersenitve (02/2007 to 08/2007)

Answered phones and Responded to customer request provided customers with product and service information. Resolved customer issues using the computer system. Complete call logs and reports, research billing issues and misapplied payments, recognized documents and alert the supervisor of trends in customer calls

UNITED POSTAL SERVICE, DALLAS, TX

Driver Helper Package Delivery Assistance (10/2007 to 12/2007)

Provided customer service during the Christmas season to assist drivers. Delivered packages to buildings and followed packing and unpacking procedures.

NORTH TEXAS JOB CORPS, MCKINNEY, TX

Student Intern (05/2005 to 07/2006)

Answered phones in a fast-paced environment. Performed data entry and general clerical duties. Created banners, flyers, and other documents.

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