Customer Service Administrative Assistant

OBJECTIVE

Experienced, organized, and ambitious professional seeking a position in a continuously challenging environment. Innovative and resourceful at problem solving and properly motivating colleagues and staff to achieve the highest production level possible. Ability to propose creative solutions, develop a good rapport, and bring projects to a completion under budgetary deadlines.

SKILLS SUMMARY

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Windows Software

AS400

Front-Office Operations

Professional Presentations

EMPLOYMENT HISTORY

2008-Present City of Binghamton, City Hall - Binghamton, NY

Secretary to the Mayor

Serves as the confidential Secretary to the Mayor

Sees that office callers, in person or over the telephone, are courteously greeted and referred to the proper person, or answers their inquiry if possible

Oversees the establishment and maintenance of filing systems

Schedules meeting and establishes agendas for said meetings

Demonstrates continuous effort to improve operations, streamlines work processes, and work cooperatively and jointly to provide quality seamless constituent services

Full knowledge of city polices and procedures

Handles sensitive and delicate public relations situations with a high degree of professionalism and cordiality

Assist in organizing press conferences, creating proclamations, and media relations

2000-2008 Taylor & Francis Group (formerly The Haworth Press, Inc) Binghamton, NY

Scheduling / Special Projects Manager-Book Division

Maintained schedule for all original books and ensure production editors adhered to schedule date to guarantee scheduling commitments were accomplished

Served as front-end liaison with authors regarding due dates, submission requirements, production schedules, and miscellaneous author concerns

Worked directly with publisher to confirm titles and set competitive market prices for all books in production

Oversaw all administrative tasks and handled special projects as dictated by the publisher

1999-2000 Robert’s Eye Care Associates - Binghamton, NY

Receptionist / Technician

1998-1999 Maines Paper & Food, Inc. - Conklin, NY

Administrative Assistant to VP of Operations (Transportation)

1996-1998 Scott Alarm - Jacksonville, Florida, FL

Customer Advocate

MILITARY SERVICE

1993-1996 United States Navy Cecil Field, FL

Mess Management Specialist

Operated and Managed living quarters at shore-based motel/hotel-type quarters

Receive both hands-on and classroom training

Certificate of completion for advancement in rank, title, and benefits (first female to achieve this honor aboard the USS Enterprise)-USN, December 1994

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