Customer Service Sales

Julie L. Smith

**** *********** **** 260-***-****

Fort Wayne, Indiana 46816 ****************@***.***

Postal Service Mail Processing Clerk

• Combines cross-functional competencies in all phases of general accounting and office administration with excellent oral and written communication skills with the ability to independently plan and direct business affairs.

• Customer Service • Regulatory Issues • Inside Sales

• Purchasing / Vendors • Office Management • Accounts Receivable

• Cost Accounting • Payroll • Accounts Payable

• Billing / Invoicing • Estimated Taxes • Inventory Control

Professional Experience

2000 – 2012 American Anodizing Co. (formerly Smith Metal Finishing) – Fort Wayne, Indiana

An ISO 9001:2008 Certified company specializing in aluminum anodizing

Office Manager – American Anodizing Co. (2010 – 2012)

• Asked to stay on until new owner became acclimated with the business operations.

• Spearheaded all facets of general ledger, tax, accounts payable, accounts receivable, payroll, data entry, monthly bank reconciliation, invoicing, and billing using Quickbooks.

• Calculated and processed estimated monthly and quarterly estimated state and federal taxes.

• Developed financial planning and reporting analysis from accounting statements and reports.

• Posted daily sales orders and walked orders through production from start to finish.

• Scheduled UPS and freight line shipments; tracked shipments and resolved problems.

• Prepared bill of ladings, Tier II reports, MSDS sheets, and labels to ensure regulatory compliance with OSHA and EPA.

• Enrolled new employees for insurance benefits; filed insurance claims.

• Selected, negotiated, and purchased raw materials and supplies from vendors.

• Maintained inventory control of raw materials and finished products.

• Answered telephones and emails and responded to inquiries; greeted visitors.

• Cost judged 90% of sales orders requiring cost accounting analysis.

Business Partner – Smith Metal Finishing (2000 – 2010)

Highlights of Accomplishments:

• Participated in growing business to $1 million in annual sales before decision to sell in 2010.

• Moved business to a brand new, modern facility located in Wayne Haven Industrial Park in 2003.

• Planned and implemented all office procedures.

• Proficient in Quickbooks and Microsoft Word, Excel spreadsheets, and PowerPoint.

• Implemented new accounting system from Peachtree to Quickbooks.

Prior to 2000 Fort Wayne Newspapers – Fort Wayne, Indiana

Carrier Billing / Accounts Receivable / Payroll Back-up

• Processed 500 daily incoming advertising checks.

• Balanced front cash register drawers.

• Recorded checks totals on proper general ledger sheet.

• Prepared daily bank deposits; recorded payments in computer system.

• Processed payroll for 435 weekly wage earners and 25 monthly salaried employees.

Education / Professional Development

A.A.S. in Accounting, Ivy Tech State College – Fort Wayne, Indiana

Medical Terminology

References Available Upon Request

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