Manager Customer Service
Resume:
Jeffrey Allen Janssen
Colorado Springs, CO 80921
Voice: 719-***-****
**************@***.***
Employment Objective:
To secure a mid to upper-level manager position with a company that seeks task-oriented individuals who can consistently contribute in a multi-project environment.
Key Areas of Expertise:
Warehouse Production Operations
Excellent Customer and Employee Relations
Forecasting and Budgeting
Shipping and Receiving
Inventory Accountability
Excellent Communication Skills
Excellent Computer Skills
Employment History: Sinton Dairy Foods Company; 1981 to Present
1981 to 1985: Warehouse Personnel
Responsibilities – Stock Warehouse,
Processed and filled shipping orders on a daily basis.
1985 to 1990: Quality Control Checker
Responsibilities – Verified all outgoing product loads were accurate and that the correct trailers were used.
1990 to 2000: Relief Foreman
Responsibilities – Direct supervisor for all warehouse personnel.
Approved all product returns
Daily reconciliation or perishable product inventory
Oversee employee training and OSHA certification process for equipment operators.
Primary contact for on-site customer service issues.
2000 to 2004: Warehouse Supervisor
Responsibilities - Supervisor for all milk warehouse personnel.
Scheduling of all milk vault personnel as well as being accountable for all daily activities.
2005 to October 2009: Inventory Control Manager
Responsibilities – Daily accounting of all product incoming and outgoing.
Verifying all department figures – Production, dry goods, milk and ice cream vault warehouse.
Processing and reporting all figures to upper management daily, weekly and monthly.
Complete monthly inventory control.
Input Store book figures for company accountant.
Cross reference production put up numbers with milk vault numbers and pin point
any discrepancies.
Input production numbers into IBM AS 400 mainframe system.
Work with production Managers to adjust for any overages or shortages.
Input and processes any dumps, Food bank donations or re-worked products.
Grounds Maintence Manager:
Responsibilities – Ensure upkeep and cleanliness of facility.
Acquire and negotiate Bids from contractors for various projects.
October 20, 2006 to October 2009: Safety Manager
Responsibilities – Coordinate safety trading for employees.
Verify OSHA compliance.
Update data on employee training.
Track and maintain Security.
October 2009 to present: Warehouse Distribution Manager
Responsibilities – Coordinate warehouse personnel with production run schedule
Contract and coordinate with outside haulers to move product to various customers.
Maintain proper amounts of products to insure fulfillment of orders.
Work with both fluid and culture managers to insure timely production put up.
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