Customer Service Representative
Resume:
Zakiyyah Craven
West Memphis, AR 72301
Ph: 501-***-****
Email: *********@*******.***
Objective
To obtain a challenging customer service oriented position that allows utilization of my innovative organizational and customer service skills.
Experience
January 2011 – Present
Kroger West Memphis, AR
Fuel Center Clerk
-Computerized customer transactions
-Recording gas deliveries into computer system
-Processing fuel pricing and grade changes
November 2009 – November 2010
LSI Staffing/Hino Marion, AR
Quality Control Worker
-Inspecting automotive parts received from production line for abnormalities
-Review and record findings via Excel spreadsheets
-Collect Data from results and create graphs submitted to management
September 2008 – December 2008
Spherion/Hewitt Associates Lincolnshire, IL
Temporary AE Customer Service Associate
-Administered phone support and technical assistance to participants
-Assisted customers with a wide variety of benefit questions and plan features
-Performed account maintenance in support of qualified life status changes
-Counseled participants on health & welfare benefits, and 401k Benefits
August 2006 – April 2008
Cook County Community Economic Development Association Chicago, IL
Fuel Funds Coordinator
-Facilitated all ComEd energy assistance programs
-Reviewed and analyze eligibility of applications based on income and other program eligibility
-Developed and maintained weekly and monthly financial reports reflecting benefit dollars paid, and applications received, via Excel spreadsheets
-Provided feedback to administrative staff for system improvements and create recommended spreadsheets upon approval
July 2005 – March 2006
Dovenmuehle Mortgage Inc. Schaumburg, IL
Customer Service Representative
-Provided inbound telephone support to clients of various mortgage companies
-Researched customer inquires referring complex issues to various internal departments
-Served as liaison between client and insurance company verifying policy terms and status
-Generated follow-up correspondence along with confirmation documents
April 2003 - June 2004
ABN AMRO Norridge, IL
Senior Customer Service Rep
-Provided inbound telephone support to clients for residential mortgages
-Performed account maintenance in support of analyzing escrow accounts, and resolution of account discrepancies
-Processing and verifying electronic payments obtained via telephone or VRU
-Served as liaison between client and insurance company verifying policy terms and status
Education
March 2004 – October 2008
Northwestern Business College Chicago, IL
Health Information Technology
Medical Terminology, ICD-9-CM and CPT coding, Medical Billing, GPA 3.0
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