Manager Customer Service

ARACELI VILLAREAL JUICO

Address: Phase * - Block 11 Lot 22 Avida Residences Sta. Catalina, Brgy. Salawag Dasmarinas Cavite

Mobile Phone No: 092*-******* / 091*-******* (Philippines)

E-mail Address: ********@*****.***

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Career Objective: Seeking a career opportunity to utilize my knowledge and experience in field of business development, customer relations and account management.

Qualifications:

• Excellent in handling people, supervising & coaching

• Expert in keeping and developing Customer Relationship

• Knowledgeable with the mandated benefits of the Government

• Demonstrates a professional attitude and has the ability to adapt to changing work environment

• Hard working, can work long hours to get the job done

• Fine team player, capable and dependable employee

• Well organized individual with excellent time management

• Honest and with integrity

Work History:

March 2011 – present AVIDA LAND CORP.

Part time Madrigal Business Park

Alabang, Muntinlupa

Property Specialist

Sell properties such as: House and Lot both Residential and Commercial. Prepare Cost Estimates/Tabulations. Coordinates with the client concerning their lacking documents on the property acquired. Initiate inquiries and coordination to other department regarding status of the acquired property. Assist team on their tasks whenever necessary.

Dec. 2008 – March 2011 CHARTER HANDS STAFFING, INC.

Rm. 316 BF Condominium, A. Soriano Avenue

Intramuros, Manila

Administration & Operations Manager

Supervise the day to day operations and administrative matters of the Company in coordination with the General Manager. Responsible in implementing the Company policies and procedures; Handles the implementation of disciplinary actions to the infractions committed by employees; Attend DOLE & NLRC complaints of the employees; Conduct regular monthly site inspection to ensure the performance of the employees are still efficient and effective in coordination with the clients whenever necessary; Coordinates with the client representatives concerning expiration/renewal/extension of employment contracts of all CHSI employees; Monitors and implements the mandated benefits of the government, compensation and social welfare of all contractual employees; Ensure the safety, security of all CHSI employees and must see to it that all client needs as well as employees concerns are immediately attended. Assist the General Manager in representing the company in any government agencies whenever necessary.

March 2007 – Sept. 5, 2008 LIGHT RAIL TRANSIT AUTHORITY

Office of the Corporate Secretary, Administration Building, LRTA Compound, Aurora Boulevard, Pasay City

ADMINISTRATIVE ASSISTANT II

Conduct research, gathering and consolidation of data, site inspection/physical inventory and classification of leasable floor spaces/areas of LRTA properties for line 1 & 2 non-rail revenue generations. Prepare Cost Estimates/Tabulations for both Advertising/Rentals and facilitate work clearances for organizer and other clients. Coordinate with all the organizers, clients, government agencies, private sectors and all LRTA offices with regards BDU projects and activities. Types and encodes contract, correspondence, documents report and or memorandum for LRTA line 1 & 2 non-rail revenue generation

May 2006 – Feb. 19, 2007 KTK FUJIKURA PHILIPPINES

Union Square Condominium

15th Avenue, Cubao, Quezon City

BUSINESS SOLUTIONS OFFICER

Initiates inquiries, coordination, follow-ups and other related information regarding future projects by telecommunications client. Prepares and submit company accreditation and product type- approval as required by clients. Conceptualizes and implements marketing strategic plans to attain maximum company exposure to prospective clients. Prepares BID documents and attend e-bidding events by clients. Conducts coordination with every department and consolidates billing requirements up to actual invoicing. Prepares activity and status reports for management consumption including sales projections. Acquire permit and clearances for ROW. Performs negotiation for Site Acquisition.

Oct. 2001– Apr 19, 2006 LIGHT RAIL TRANSIT AUTHORITY KTK

LRTA Compound, Aurora Blvd., Pasay City

PUBLIC RELATION ASSISTANT

Perform functions related to customer service and public relation. Handles passengers’ complaints, suggestions and inquiries regarding train operations or employees attitude/behavior either through hotline or mail and initiates procedures for investigation whenever necessary, issuance of discount tickets, assists passengers and establish good public relation.

March 1999 – July 2001 METRO TRANSIT ORGANIZATION, INC.

LRTA Compound, Aurora Blvd., Pasay City

SECTION CLERK

Perform various clerical duties such as typing, filling and preparing of reports and other documents pertaining to section’s need and requirements to facilitate paper works and other functions of section. Assist section’s staff on their tasks whenever necessary.

April 1992 – Feb. 1999 METRO TRANSIT ORGANIZATION, INC.

LRTA Compound, Aurora Blvd., Pasay City

TECHNICAL AIDE

Perform various technical duties such as encoding of data and preparing of monthly reports of Engineering Section and assist section’s engineer on their tasks whenever necessary.

June 4, 1990 – March 1992 METRO TRANSIT ORGANIZATION, INC.

LRTA Compound, Aurora Blvd., Pasay City

STATION TELLER

Perform functions related to sale of token including recording, accounting and turnover of cash and excess token. Assists passengers at station platforms and turnstile areas.

Training

• Entrepreneurship Seminar

Entrepreneur Accounting Academy

Rufino Plaza, 6784 Ayala Avenue, Makati City

September 7, 2010

• In-depth Seminar of SSS

Social Security System

East Avenue, Quezon City

March 2 to 4, 2009

• Business Communication for Management Students

Professional Academic Achievers

Ali Mall Cubao, Quezon City

October 03, 2004

• Career Opportunities in Banking

Philippine School of Business Administration

September 25, 2004

• Passport to Success – Speaking in English and Power of Mind

Philippine School of Business Administration

Philippine Social Science and Technology

February 01, 2004

• Computer Basic and Beyond Basic Seminar

Human Resource Management Division

LRTA Compound, Aurora Boulevard, Pasay City

April 15-16, 2000

• Basic Computer Servicing

MACTRA Computer Training Center

PNB Building, Escolta, Manila

January 8 – February 26, 2001

• Value Enhancement Program: Life Skills Upgrading

Pulse and Mine Research and Consultancy Philippines, Inc.

LRTA Compound, Aurora Boulevard, Pasay City

May 25, 1994

• Clerical Orientation Program

Metro Transit Organization, Inc. – Training Development Section

LRTA Compound, Aurora Boulevard, Pasay City

Education

• Bachelor of Science in Business Administration, Major in Banking and Finance

Philippine School of Business Administration, Quezon City;

Skills

• Knowledge in basic Microsoft Office

• Driving

Personal Data

Civil Status : Married

Spouse : Jerricho D. Juico

Birthday : November 11, 1969

Birthplace : Bolinao, Pangasinan

Religion : Catholic

Membership : Couples for Christ

SSS Number : 33-097-0843-7

TIN Number : 118-956-197

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