Administrative Assistant

Gabriela Rivera

*** ********* ***** *.*. Lilburn, GA 30047

770-***-**** – Home phone

770-***-**** – Cell phone

***************@*****.***

Objective & Qualifications:

Fast, accurate and courteous Administrative Assistant, and Customer Service Representative with more than seven years experience in all fields. Capable of handling a wide range of administrative functions. Maintain professionalism at all times, use discretion when handling confidential data. Bilingual English - Spanish. Microsoft Office - Excel 2003, Words, PowerPoint and Access. Accounting programs such as QuickBooks, Peachtree and Microsoft Money Small Business 2006.

Experience

October 06 – May 09 Irrigators, Inc St. Charles, Illinois

Office Manager $33,500.00

• Responsible of answer all incoming call. Taking down messages, and returning all calls.

• Responsible of Processing credit card statement, reconcile bank statement. Made bank deposits.

• In charge of Accounts payable and receivables

• Posted all payments, process all payments for vendors

• Made appointment for Start up, Shut down, new installation and repairs.

• Arranged all meeting and maintained all installation schedules.

• Responsible of ordering all parts for installation crew and technicians

• In charge of payroll, renewing license plates, applied for permits, add and removed drivers from our insurance company.

• Email customer with appointment confirmation.

• Made some collections calls.

July 05 - September 06 Moran Distribution Inc Elk Grove Village, Illinois

Billing Supervisor $33,000.00

• Assist night shift manager with any routing or questions regarding bills.

• In charge of processing all bills, Entering in systems and printing them out for dispatch.

• Posted billing and ran various invoices for commercial accounts.

• Supervised and trained night shift Billing Clerks.

• Helped dockworkers to locate freight.

• Maintained work schedule.

• Helped dispatcher to route drivers to deliver or pick up freight.

January 04 - July 05 P.S Energy Group/ Gaskey Atlanta, Georgia

Customer Service Representative $31,750.00

• In charge of payment arrangements, energy assistance programs credit and deposit refund. Maintained computer record of all refund check or deposit made.

• Corresponded with all Spanish-speaking customers. Prepared welcome packages for new customers.

• Handle major account billing for Delta Airlines, Bank of America, and Atlanta Journal.

• Enrolled new customers. Turn off existing customers. Conduct personal credit checks.

• Answered phones and greeted walk-in customers

• Helped customer with payments or credits to their accounts.

• Answered 125 incoming call per day or more. Also placed out-bounds call to customer that were in disconnection status.

January 99 – November 03 Haines & Company Inc Schaumburg, Illinois

Administrative Assistant $27,500.00

• Mailed out customer invoices and posted payments to all accounts.

• Supervise and train 8 - 10 Sales Representatives. Also supervised Telemarketer and Receptionist.

• Prepare and corresponded with representatives on upcoming meetings.

• Maintained in-office calendar and training calendar. Keep track of schedules, trade shows and Sales Rep appointments.

• Answered phones and handled general duties, such as filling, faxing, copying.

• Submitted CD-Rom orders via Internet to Corporate Office.

Reference:

• Don Borgardt –District Manager - Haines & Company Inc. - 847-***-**** .

• Betty Grant – CSR Manager – P.S Energy – 404-***-****

• Scott Drake – Business Owner – Irrigators Inc. – 630-***-****

• Alayne Hightower- Coding Officer – City of Lilburn – 770-***-****

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