Customer Service Sales

Cara M. Nichols

*** *. ******* **.

Glenwood, IL 60425

Cell: 773-***-****

**********@*****.***

Career Snapshot

Ten years of commended performance in key customer service and support roles.

Expert in customer care/communications, cash handling, problem solving and relationship building.

Computer Skills

Basic knowledge, Beginners MS Word and Excel, expert POS System operations.

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist

Offering a track record of customer care excellence within high-volume environments that include…

Museum of Science and Industry John Hancock Center The “W” Chicago Hotel

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment Call Center Operations

Cash/Credit Handling

Resolving issues/complaints

Reports & Documentation

Professional Experience

FIFTH THIRD BANK

Gary, IN

Provide customer care to customers regarding daily transactions

Answer telephones using required company greeting method

Perform daily office responsibilities, working with the Management, to maintain operation of the office

Consistently meet/ exceed sales referrals/goals set by management

STANDARD PARKING CORP.-

Chicago, IL CSR/ Teller

11/2011 to Present

• Address inquiries and problem resolution, in accordance to company’s policies

• Greet customers by using name and have knowledge of account ownership

• Refer customers to the appropriate business partner for products and services desired

• Maintain and keep all customer business confidential

• Extensive Cash handling

Cashier/ Customer Service Representative,

09/2001- 12/2010

GINGISS FORMAL WEAR Chicago, IL Cashier/Sales Consultant,

02/2000 -07/2000

HUSH PUPPIES SHOES Evergreen Park, IL Cashier/Sales Associate,

08/1999 - 02/2000

Provided telephone, intercoms, and face-to-face customer service/support, throughout busy retail customer service desks, high-end self-parking facilities mostly housed in five-star resorts and main attractions.

Education

Professional Bartending Schools Chicago, IL

Illinois Basset Certification August 2011

South University Savannah, GA

Program: Applied Health Science 06/2009-03/2010

Contact this candidate