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Administrative/Legal Assistant

Rancho Cucamonga, California, United States
$14.00 to $17.00, negotiable
March 18, 2011

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Alicia Gomez-Coulter Cell Phone: 909-***-****

Email Address:

Objective: To be part of a well-established company, wherein my past work experience will be utilized to its fullest.

Qualifications: Independent worker, self starter, computer savvy, seasoned professional, Bi-lingual-Spanish, switch board, record keeping, data entry, Microsoft Office (Outlook, Excel & Word), HMIS, fax, copy machines, ten-key, 45+ wpm, team player, and very pleasant with a professional demeanor.

Education: El Dorado College, Legal Secretary; La Puente High School, Diploma, Business Major


Mercy House Transitional

Emergency Services Program Manager (12/1/08 to 8/20/10);

Homeless Prevention and Rapid Re-Housing Program Coordinator (10/1/2009 to 8/20/10);

Emergency Services Program Coordinator, GR Supportive Services & THSA Coordinator (5/6/08-11/30/08)

As a Program Manager, I maintained a client database, compiled various reports, maintained the center’s Budget, purchase all client and office supplies and balanced the checkbook along with various office duties. Conducted new client intakes and managed cases on existing clients. Coordinated donation receipts, outreaches and client’s Holiday Party. I attended resource fairs and collaborative meetings.

As a Program/THSA Coordinator and GR Supportive Services, I provided direct & supportive client services, emergency resources and emotional support to homeless individuals and low-income families.

As an HPRP Coordinator, we provided rental and utilities assistance to Ontario Residents. HUD guidelines & regulations were strictly followed. I conducted new client phone intakes, followed up on calls, case management with approved clients, compiled various reports and created a database for new program. I attended City Meeting with declined applicants.

Countrywide Home Loans/Branch #924

Funding Support (Shipper/Post Closing, Doc Drawer, and Funder) (8/06-8/07);

Production Assistant (Loan Processing, Cancellation/Decline Specialists) (5/2/05-8/06);

Receptionist, Registration Clerk/Data Entry, Doc Drawer (1/27/03-5/2/05)-Contract position (K-Force Agency $14/hr)

As a Doc Drawer, while placing the loan in file order to draw docs, it was reviewed thoroughly to ensure all necessary documentation was attached and all conditions were cleared prior to docs, or moved to Funding, confirmed pricing and rate, and made certain lock had not expired.

As a Funder, I reviewed and audited signed loans docs, prepared Funding Checklist and requested and/or signed off on conditions, ordered wires, requested and obtained Closing Protection Letters, and communicated with Escrow, Title, and Business Partners.

As a Post Closing Specialist, I changed phase on funded loans, called escrow and title on recordings, attached final HUD-1 to loans, audited loans to ensure its in compliance, and removed loans from pipeline once shipped.

As a Production Assistant, I ran daily reports, maintained and cleared out our pipeline of stale loans with minimal compliance errors, shipped loans to storage, maintained outgoing shipments logs and provided assistance with projects given by supervisors. I managed the pipeline of loans for the Account Executive. Moving the loans from underwriting to closing by the clearing conditions, reviewing appraisals, hud’s, and prelim reports. I communicated effectively with internal and external customers throughout the process.

As a Receptionist, I answered a multiple line switchboard, logged in & promptly distributed new conditions, registered all new loan submissions in the computer, updated system upon receipt of signed loans docs. Provided great customer service to all customers by effectively answering all inquiries on their loans status. Provided urgent conditions to underwriters for immediate clearing

As a Registration Clerk/Data Entry, I maintained a log of all new submissions received, inputted & prepared all new loan submissions, advised Business Partners if submissions were incomplete, and updated the postage meter. Any other special projects requested by any supervisor.

Alicia Gomez-Coulter page 2

Law Offices of Ruben Salazar, Legal Assistant, 10/98-7/02

Processed personal injury cases from the intake process up to and including, the settlement of the claim. I maintained a caseload of approximately 25+ cases. Negotiated and settled the Bodily Injury and Property Damage aspects of the claims. Obtained settlements of approximately $5,000 up to and including the policy limits, handled death cases, and calendared Court Appearances/Hearings. Requested and reviewed police reports/photos, negotiated all medical liens, prepared & filed Summons & Complaints to protect the Statute of Limitation, and conducted workers’ compensation intakes and file set ups.

Law Offices of Parker & Irwin, Receptionist, File Clerk, Transcriber, 6/98-9/98

Answered & routed all incoming calls, opened & distributed mail, opened & logged in all new workers’ compensation files in their computer system, calendared all Hearings Notices, and conducted all clerical and filing clerk duties. I performed overflow transcription duties when necessary.

Law Offices of Hallett & McCormick, Receptionist, File Clerk, Secretary, 3/92-6/98

Answered & routed all incoming calls, opened & entered newly referred cases, opened & distributed all mail, calendared all Hearing Appearances Notices, prepared weekly & bi-weekly appearance calendars for the office, implemented & maintained a closed cases filing system, performed any and all clerical & filing clerk duties, and performed transcription upon request.

References: A listing is available upon request.

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