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Quality Assurance Manager

Location:
Valdosta, GA, 31605
Salary:
neg
Posted:
November 02, 2012

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Resume:

Marisol Williams

813-***-****

igj30o@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly motivated, compassionate, and dedicated professional equipped with broad-based years of experience in counseling, social work, and psychotherapy. Show exemplary case management skills and keen expertise in diagnosis and treatment of emotional disturbances, and mental health disorders. Accustomed to working with multidisciplinary teams and other health professionals, including social workers, psychologists, therapists, and student interns. Known for proficiency and strict adherence to professional protocols, social work values, and federal / state regulations. Enjoy challenges with proven ability to multitask in a fiercely competitive and fast-paced environment.

CORE STRENGTHS

Psychosocial Evaluations

Outstanding Client Care and Relations

Behavior Modification Programs

Crisis Intervention and Case Management

Strategic Action Plans Development and Implementation

Superior Interpersonal and Rapport Building Skills

Leadership, Training, and Team Building

Time Management and Prioritization

Problem Resolution and Decision Making

Articulate Oral and Written Communication

CAREER HIGHLIGHTS

Earned distinction for implementing Therapeutic Crisis Intervention (TCI) and (CPI) techniques to de-escalate and/or contain assaultive clients.

Established specialization in the treatment of sexual addiction to individuals and their spouses that encompass pornography, affairs, and co-addictive behaviors.

Conceptualized and enforced program enhancements to improve the quality and delivery of services to clients.

Initiated the development of curriculum and instructed Anger Management course to court-ordered domestic violence defenders.

SUMMARY OF EXPERIENCE

CASE MANAGEMENT AND SUPPORT SERVICES

Participated in multidisciplinary team meeting to go over existing cases and new cases.

Conducted rounds to interview patients and meet with outside resources or family members.

Expertly managed clients’ case for treatment coordination and/or discharge.

Performed assessments to screen clients targeting anxiety, depression, sexual compulsivity, and PTSD along with presentation in therapy sessions.

Utilized a life history questionnaire to gather background information.

Fulfilled a lead role as senior case manager coordinating services with the psychiatrist and other professionals to assist clients in attaining a maximum functional level.

Evaluated family and client needs; implemented treatment plans to meet those needs; independently followed prescribed clinical casework procedures and reacted thoughtfully during crisis situations.

INDIVIDUAL COUNSELING AND THERAPY

Expertly managed individual, family, group, adult, child, and adolescent counseling or psychotherapy in clinical, non-profit and acute hospital settings; provided outpatient / day treatment as necessary.

Regularly interfaced with patients presenting wide range of conditions, including drug / alcohol abuse, physical and mental abuse, family issues, behavior disorders, and severe, persistent mental illnesses.

TRAINING AND DEVELOPMENT

Trained group home supervisors and line staff to develop their competencies in chemical dependency, relapse prevention, counter-transference, emotional management, sexual deviancy, client supervision skills, and patient rights.

Organized workshops to develop foster parents’ therapeutic intervention skills for their foster children.

Coordinated care with pharmacists, psychologists, psychiatric nurses, mental health workers, psychiatrists, discharge planners, and administrators while providing guidance to psychiatric students, interns, and residents.

OUTSTANDING PUBLIC RELATIONS AND RAPPORT BUILDING

Established and cultivated effective working relationships with mentally or emotionally disabled persons and their families and drug addiction.

Recognized by colleagues and supervisors for ability to create success where others have failed when bridging cultural barriers such as language differences.

Demonstrated proven ability to create rapport with patients in active psychosis.

EMPLOYMENT HISTORY

03-12-201*-**** Clinical Director of Services

Counseling with emphasis on prevention, working with individuals and groups to promote optimum mental health.

Helping individuals deal with addictions and substance abuse; family, parenting, and marital problems; suicide; stress management; problems with self-esteem; and issues associated with aging and mental and emotional health.

Maintaining confidentiality of records relating to client treatment.

Encouraging clients to express their feelings and discuss what is happening in their lives, and help them develop insight into themselves and their relationships.

Guiding clients in the development of skills and strategies for dealing with their problems.

Preparing and maintaining all required treatment records and reports.

Counseling clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.

Collecting information about clients through interviews, observation, and tests.

Acting as client advocate in order to coordinate required services or to resolve emergency problems in crisis situations.

Medicaid Provider Program Manager-2008-2010

Responsibilities included: Assisted physician to understand various factors.

Evaluated social, spiritual and emotional factors.

Helped patient and family to handle medical recommendations.

Evaluated bereavement requirements of patient’s family members.

Drafted services in patient’s clinical record.

Coordinated as member of interdisciplinary team.

Coordinate housing to homeless clients and run away youths.

Coordinating and fundraising for annual fundraiser to assist several woman and children domestic violence shelters.

Department of Behavior Health-Supervisor of Quality Assurance

August 2000 - January 2006

Coordinated with each patient and family within 2 working days of admission.

Executed comprehensive social services evaluation.

Imparted counseling services to patient and family.

Acted as resource for patient and family.

Drafted services provided in medical record.

Aided training and supervision of volunteers.

Managed Quality Assessment and Performance Improvement activities.

Developing and implementing treatment plans based on clinical experience and knowledge.

Collaborating with other staff members to perform clinical assessments and develop treatment plans.

Evaluating clients' physical or mental condition based on review of client information.

Meeting with families, probation officers, police, and other interested parties in order to exchange necessary information during the treatment process.

Referring patients, clients, or family members to community resources or to specialists as necessary.

Counseling family members to assist them in understanding, dealing with, and supporting clients or patients.

Evaluating the effectiveness of counseling programs and clients' progress in resolving identified problems and moving toward defined objectives.

Planning, organizing and leading structured programs of counseling, work, study, recreation and social activities for clients.

Modifying treatment activities and approaches as needed.

Education:

University Of Maryland

Bachelors in Social work -2007

Masters in Social work-2009

Bilingual spanish and english



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