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Loss Prevention Manager

Bensalem, PA, 19020
September 17, 2008

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Objective: Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication skills.

Professional Experience

June 2004- August 2008

Jevic Transportation, Inc., Delanco, NJ

Director Loss Prevention, Security & Claims

Selected, trained, developed, supervised and evaluated security and loss prevention personnel within assigned location(s) emphasizing company standards of professionalism and safety. Conducted facility awareness meetings.

Reviewed reporting with marketing and handled customer service issues

Implemented company wide security policies, procedures, and systems, which resulted in increased employee safety.

Monitoring the department's contribution to total warehouse shortage and transportation reduction and prevention programs. Investigating evidence of unlawful activity or activity contrary to policy or procedure relating to the security of company assets.

Maintaining awareness of conditions presenting risk to the safety and security of our customers and associates.

Insuring compliance with all company policies and procedures, internal and external relating to security.

Implementation of video surveillance and security systems.

Implemented & conducted video surveillance cases.

Multiple location management experience.

Responsible for the assigning and direction of security & investigative vendors in the field.

Investigation of internal as well as external theft, leading to prosecution.

Responsibilities encompassed direct claims handling, reporting and negotiating high exposure claims, conducting periodic claims reviews and loss report reviews.

Complete and attain a departmental budget in excess of $3.2M.

Provide security and claims consultation to the Senior Management and various groups within the company.

Selected and managed the guard service at eleven company locations..

Investigated and acted as a liaison for federal and state agencies regarding theft, fraudulent claims, and any illegal activity.

Conducted risk management assessments.

September 2000 – June 2004

Republic Western Insurance / U-Haul, Warminster, Pa

Manager of the Liability Claims unit & Special Investigations representative.

Responsible for managing a staff of five, which handled general liability, property and auto claims.

Reviewed reporting with marketing and handled customer service issues

Responsibilities encompassed direct claims handling, reporting and negotiating high exposure claims, conducting periodic claims reviews and loss report reviews.

Investigated insurance fraud for fourteen states and all retail locations.

Provided supporting documentation, which led to the prosecution of fraudulent intent against our insured.

Retained, managed and controlled the adjusting of office SIU files.

Prepared background checks via NICB submissions and maintained security databases.

Managed the defense on the behalf of the insured.

Conducted risk management assessments.

Reviewed reporting with marketing and handled customer service issues

June 1998- September 2000

Traffic Manager Uhaul Feasterville Pa

Coordinate all reservations (one-way and in-town) to ensure they are filled and that all customer reservation needs are met. Establish plan to always maintain a balanced rental equipment inventory at centers and dealers to balance customer requirements with rental equipment supply. Utilize and manage traffic boards to be aware of location or rental equipment at centers and dealers. Direct, coordinate and train marketing company reservation managers.

January 1996-June 1998

Shop Manager Cinnaminson NJ

Oversee and manage the Uhaul repair facility. Monitor the status of U-HAUL® equipment requiring repair at the shop, marketing company and sublet operations. Oversee and schedule Transfer Drivers moving equipment within the shop's area. Ensure that Mobile Repair Specialists are dispatched to assist customers in distress.

January 1994- January 1996

Center Manager Roosevelt Blvd PA

Dispatching and receiving rental items, Dispensing propane, Installing hitches on cars and trucks, Automotive/trailer wiring, Storage facilities management, Retail sales, Customer service, Inventory control, Retail open and close operation, Auto-body repair, Computers (basic general knowledge), Parts inventory and order processing, Budgeting, Auditing, Payroll, Accounts Payable/Receivable, Management, Marketing, Human Resources, Reservations, Credit & Collection, Telemarketing, Typing, Data Entry, Microsoft Word, Custodial

Professional Affiliations:

Member of the ATA

Member of the Loss Prevention and Security Council

Member of the NMFC

Personal Development / Course Completion:

AEI Correspondence

Insurance Policy as a Legal Contract

Legal Liability and Causation

Indemnification and Recoverable Damages

Litigation, Arbitration and Ways to Resolve Disputes

Loss Adjustment and Subrogation

Computer Knowledge: Microsoft Windows, Excel, Word, PowerPoint, Internet

References: Furnished upon request

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