Manager Sales

CURRICULAM – VITAE

ZAEEM ABBAS RANA

Dubai-UAE,

Mobile: +971-**-*******

E-Mail – **********@*******.***

OBJECTIVE:

To seek employment with a reputable organization within the hospitality industry of international repute in the capacity of GUEST SERVICE AGENT with opportunities for a career growth with a view to securing Management position at an appropriate time.

WORK EXPERIENCE:

18 April 2010- Guest Service Agent A five star luxury hotel having 570

Till Now IHG GROUP (Crowne Plaza) rooms, suites, 13 restaurants,

Sheikh Zayed Rd, Al Nahyan swimming pool, health club and

Road | PO Box 23215, Dubai spa Facilities.

23215, United Arab Emirates

22 November 2008-02 Guest Service Agent A five star luxury Hotel having 351 rooms

February 2010. Jw Marriott Dubai Including suites in the heart of city with 3

P. O. Box 16590 Award winning meeting and conference

Hamarain center. Venue and multi award winning having

11 restaurants, swimming pool, Jacuzzi,

Health club and spa Facilities.

01 June 2007-12 Front Desk Officer The hotel has 78 rooms, swimming pool,

November 2008 Hotel Sunfort health club, 2 restaurants.3 star hotel.

72,D Gulberg near International Airport.

Lahore, Pakistan

07 June 2005-11 Front Office Cashier The hotel has 78 rooms, swimming pool,

May 2007 Hotel Sunfort health club, 2 restaurants.3 star hotel.

72,D Gulberg near International Airport.

Lahore-Pakistan

PROFESSIONAL QUALIFICATIONS:

• Bachelor of Commerce (B.Com) from Punjab University Lahore Pakistan 2007

ACHIEVEMENTS DURING HOTEL SERVICE:

• 3 months training in Front office at JW Marriott Dubai.

• The plot thickens training after completion of 1 year in JW Marriott Dubai.

• Training of guest ware basics.

• Training in customer care services.

• Training in First Aid.

• Training in personality development.

STRENGTH:

• Proactive

• Customer Focused

• Team Player

• Can work under pressure

JOB PROFILE:

• Reporting directly to the Head of the Department.

• Handling guest's complaints and feedback to increase sales and guest satisfaction.

• Selling rooms on available packages and facilities of the Hotel.

• Prime responsibilities including handling guest issues, billing and information and check in - check outs.

• Handling reservations.

• Having good knowledge of front office operations.

• Maintaining all the records and generating the reports.

• Maintaining good Public Relations with the guest as well as with companies to increase the goodwill of the Hotel.

• Helping maximizing revenue.

• Working in co-ordination with all Sales Offices.

• Guest interaction.

SOFTWARE:

• Knowledge of property management systems like OPERA, POWER HMS

PERSONAL DETAILS:

Date of Birth 10th January 1987.

Nationality Pakistan.

Marital Status Single.

Very fluent in spoken and written English, Urdu, Punjabi, and can speak a little Arabic.

VISA STATUS:

I am holding transferable employment visa with NOC.

Driving Licence:

I AM HOLDING VALID DRIVING UAE LICENCE

NOTICE PERIOD:

One Month

EMPLOYMENT REFERENCES:

Miss Soumana Crowne Plaza Dubai

Front Office Manager Tel: 009**-*-*******

Mr. Omer Habib JW Marriott Hotel Dubai

Front Desk Manager Tel: 009**-*-*******

Mobile: 009**-**-*******

Mr. Naveed Akthar Hotel Sunfort, Lahore, Pakistan

Finance Controller Tel: 0092-42-35763810-9

Mr. Feroze Jahangir Shah Business central towers. Media City

Technical Manager Tel: 009**-*-*******

Mob:009**-**-*******

E-Mail: **************@*****.***

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