Customer Service Manager
Resume:
Sandra A. Christian
Home: 501-***-****
North Little Rock, Arkansas 72118
***************@*****.***
PROFESSIONAL EXPERIENCE
Customer Assistant April 13, 2009 to present
AT&T Internet Services Little Rock, Ar
§Provide customers prompt and courteous customer service
§Identifying and solving problems
§Develop and maintain knowledge of wireless services and equipment
§Turning customers on to the newest wireless accessories
§Ability to Multi-task efficiently
Sales Associate November 09, 2009 to present
Sears Roebuck & Company, Little Rock, Ar
§Provide customers prompt and courteous customer service
§Responsible for assisting the customers with purchases in the jewelry counter
§Show products, provide checkout and even returns
§Rearranging the merchandise for sale and appeal
§Ability to Multi-task efficiently
Took time off to be with my family May 2, 2008 to April 13, 2009
Sales Processing Supervisor December 16, 1996 to May 2, 2008
Nuvell Financial Services, (GMAC) Little Rock, AR
§Manage 10-15 team members and their performance.
§Worked closely with other departments to meet service commitments and deadlines.
§Guide the team toward its goals and see that all members of the team are meeting deadlines with
accuracy.
§Performed job performance and evaluations of team members.
§Enter data, analyze financial data and resolve conflict 95% error free.
§Assist and in the hiring process and train new team members.
§Processed incoming mail to be distributed to other departments.
§Laid off due to downsizing of the company
§Other positions held at Nuvell Financial, Data Entry Supervisor, Sr. Discounter
Team Leader, Discounter, Data Entry Clerk/Investigator.
SUMMARY OF QUALIFICATIONS
SOFTWARE AND OPERATING SYSTEMS
WordPerfect 7.0 CRM
Windows XP/Vista Total View Station
Microsoft 0ffice 2003/2007 Dawn
AS400 Isaac
Lotus 1-2-3 Univeral Sync Tool
Nucore Universal Template
Cars Order Track
10 key (12200 ksm)
Typing (55 wpm)
EDUCATION
South University Feb 28, 2010 to present
Bachelor of Business Administration Studies
Savannah, Ga
Associate, Applied Science of Medical Administration July 1987-Sept 1989
Capital City Jr. College, Little Rock, AR -
Internship with Dr. Derek Lewis, MD
6209 West 12TH
Little Rock, AR
July 1987 to September 1989
Arkansas License for General Line Agent,(Life, Accident, Health & HMO) expired license
References
Greg King, Sr. Credit Manager
****.****@****.***
Jacksonville, Fl
904-***-**** or 800-***-**** ext 35235
Diamond Gatlin, OEM
*******.******@***.***
Little Rock, Ar
Tom Jester, Branch Manager
***.******@****.***
Bedford, Tx
Steven M. Arnold, Pastor
********@*****.***
Little Rock, Ar
Cassondra Hardy
***********@*****.***>
14306 Castlereagh Dr
Houston, Tx
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