Customer Service Sales
Resume:
Richard Willson
San Diego, Ca 92101 ****.*.*******@*****.***
OBJECTIVE:
I am seeking part-time or full-time employment in the Food and Beverage Industry as a Bartender. I have extensive knowledge, experience, and training in the Service Industry, and maintain exceptional customer satisfaction. I am honest, hard working, and possess great integrity. I would be a valuable asset in any environment.
SUMMARY OF QUALIFICATIONS:
I am a resourceful, motivated, self-starter with experience and knowledge in these areas:
• Customer Service
Interact with customers in a cordial, efficient and professional manner, while maintaining a commitment to guest satisfaction.
• Sales Experience
Opened and managed the bar and beverage operations for Stone Cellar Wine Bar and Restaurant. Was also a licensed insurance agent for the State of New York, in which I engaged in direct-sales.
• Inventory control
Placed orders for wine, liquor, and beer inventory, as well as essential items needed to maintain a smooth running operation.
• Successfully completed an intensive professional bartender training program from the Bartender’s Professional Training Institute, Inc.
• Achieved a Controlling Alcohol Risks Effectively (CARE) for Servers card from the Educational Institute of the Hotel and Lodging Association’s responsible alcohol service program, which demonstrates that I am well aware of the issues and concerns in the responsible service of alcohol.
• Understand the importance of Quality control, and follow all health and safety guidelines.
• Ability to handle conflict well.
• Cash register and information systems experience.
WORK EXPERIENCE:
STONE CELLAR WINE BAR AND RESTAURANT 257 Genesee St., Utica, New York 13501
I was the Bar Manager for this newly opened family owned Restaurant. I maintained a vast knowledge of wine in which over a 100 different brands and varietals were offered. I was responsible for placing liquor orders, set-up, and checking identification. I ensured that all liquor laws were being upheld, provided a safe and enjoyable atmosphere for all of our guests, and ensured that all policies and procedures in regards to safe alcohol consumption and service were being upheld to the highest of standards.
COMBINED LIFE INSURANCE COMPANY OF NEW YORK 13 Cornell Rd., Latham, New York 12110
I was a licensed insurance agent for the state of New York. Direct Sales, 100% commission. I produced and serviced numerous client accounts for close to two years. Maintaining a positive mental attitude, as well as providing extraordinary customer service, was crucial to my success in this multi-billion dollar company.
OLIVE GARDEN 5945 Peach St., Erie Pennsylvania 16509
I successfully completed their two week training session, were I become a valued member of their server staff, in a family oriented, comfortable, home-like setting. Hospitaliano! Was our motto, in which we were committed to providing every guest with a genuine Italian dining experience, and strived for 100% guest delight.
SADAQUADA GOLF CLUB 4985 Henderson St., Whitesboro, New York 13492
I worked in a private golf club as a valuable member of their wait staff. This was a summer employment position, amid attending college for Hotel Restaurant Management.
MERCYHURST COLLEGE 501 E. 38th St., Erie, Pennsylvania 16546
I worked as a waiter at the Grotto, an elegant, fine dining restaurant for campus visitors and important guests. I was also employed through the campus employment agency at the Sub Connection and the Laker Inn (SODEXHO). My jobs included food preparation, service, and short order cook.
Richard Willson
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ACADEMIC INFORMATION:
• Bartender’s Professional Training Institute, Inc.
3815 Delaware Avenue
Kenmore, New York 14217
716-***-**** or 1-800-***-****
• Mercyhurst College
501 East 38th Street
Erie, PA 16546
• Clinton Central High School
75 Chenango Ave
Clinton, New York 13323
Graduation: June 2002, Regents Diploma
CERTIFICATIONS:
• Boy Scouts of America
Earned the rank of EAGLE SCOUT
• American Red Cross
ADULT CPR
STANDARD FIRST AID
• Controlling Alcohol Risks Effectively (CARE) for servers
• Professional Bartender Training
REFERENCES:
• Mike Tambasco Professor at Bartender’s Professional Training Institute, Inc. 315-***-****
• Mike Chandler Sales Manager at Combined Life Insurance Company of New York 315-***-****
• Juan Gomez Certified Trainer for Olive Garden 814-***-****
Contact this candidate