Telecommunications Project Manager

TRACY WATKINS

Highly accomplished telecom professional with over twelve years experience. Knowledgeable in the pricing, design, provisioning and billing of data, IP and voice services. Experience with MPLS, VoIP, domestic and international long distance, local service, private line (domestic and international), IP access, Frame Relay, and ATM.

SELECT ACCOMPLISHMENTS

Wholesale Account Manager

• Managed national wholesale accounts billing over $ 18 million annual revenue.

• Negotiated several contracts which secured new annual revenues totaling $15 million.

• Applied excellent customer relation skills to repair challenging account relationship and increase monthly revenues from $30k to $1 million.

• Negotiated international voice services rates and terms resulting in additional annual revenues of $5 million.

• Drove the sale of first two international VoIP services accounts for wholesale channel.

• Oversaw deployment of customer network that included 14 NNIs and thousands of end user nodes.

• President’s Club member.

• Facilitated provisioning and installation of domestic and international private line and voice services.

• Facilitated resolution of billing errors of over $100,000.

Account Consultant Manager

• Managed team of twenty sales support professionals that supported over $50 million dollars in monthly revenue.

• Spearheaded the design, development and deployment of internal provisioning system which improved efficiencies companywide.

• Appointed by executive management to a committee created to develop and enhance life cycle processes.

• Appointed to project manage critical internal initiative overseeing the provisioning and installation of equipment and circuits to over 300 nationwide sites.

• Organized, developed and executed training program for sales operations professionals.

• Developed order tracking system and related processes used to communicate order status to independent sales agents.

EMPLOYMENT HISTORY

Verizon Telecom (formerly MCI & Intermedia Communications) Jan 1995 – Dec 2007

Joined start-up Intermedia Communications in entry level position and was promoted quickly as company grew and quality talent was needed. Enjoyed challenging careers in both sales operations management and wholesale sales. Survived two acquisitions and several reductions in workforce.

Oct 2006 – Dec 2007 Wholesale Account Manager, Verizon Telecom (formerly MCI), Atlanta, GA

May 1999 – Sept 2006 Carrier Account Manager, MCI (formerly Intermedia Communications), Tampa, FL

Oct 1996 – April 1999 Account Consultant Manager, Intermedia Communications, Tampa, FL

Jan 1996 – Sept 1996 Project Coordinator, Intermedia Communications, Orlando FL

June 1995 – Dec 1995 Agent Administrator, Intermedia Communications, Orlando FL

EDUCATION

Villanova University – Villanova, Pennsylvania, Essentials of Project Management (currently enrolled to take PMP exam)

University of Phoenix - Tampa, Florida, eBusiness.

University of Wisconsin – Kenosha, Wisconsin, Concentration in Computer Science.

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