Customer Service Project

James A. Wilson

**** ***** **** ***** *** Diego, CA 92111 619-***-**** **********@*****.***

PROJECT COORDINATOR / ESTIMATOR

Over 15 years experience in construction / service management – specifically within the HVAC industry. Dedicated, detail-oriented professional with demonstrated success in leading and directing employees toward increased performance and production – resulting in improved quality and deadline driven project completions. Skilled in devising and implementing cost saving measures. Knowledgeable in a wide range of mechanical and construction equipment, tools, machinery and techniques. Proficient in project scheduling and coordination.

CORE QUALIFICATIONS

Operations Oversight Troubleshooting Process Improvement

Quality Control / Safety Scheduling / Coordination Project Estimating

Staff Training / Supervision Project Management HVAC Maintenance

PROFESSIONAL EXPERIENCE

TRANE CORPORATION Apr 2005 – Dec 2012

Service Coordinator San Diego, CA

Direct all HVAC service and maintenance operations and projects – ensuring timeliness, quality and exceptional customer service. Coordinate and schedule numerous projects concurrently – ensuring that none are left undone. Supervise and dispatch HVAC technicians accordingly. Build and maintain a positive team environment – engendering more exceptional results. Review and complete all report writing, project paperwork and other details – delivering completions to Project Administrators.

Accomplishments:

Managed multiple construction projects consisting of complete overhauls and retrofits – including Scripps hospitals, Seaworld, Qualcomm headquarters and various military bases.

Acquired numerous core value awards for teamwork, innovation and customer service.

YORK INTERNATIONAL Mar 2004 – Apr 2005

Service Coordinator Oklahoma City, OK

Oversaw all service and new installation projects – maintaining top notch customer satisfaction and meeting all project deadlines. Collaborated with the Sales department in an effort to more accurately and efficiently align company products with customer needs. Ensured the completion of expedited services within time parameters. Maintained tool, supply, product and material inventories at necessary levels. Accurately estimated and quoted labor and materials fees.

Accomplishments:

Coordinated all aspects of a two year, $2.5 million project at Fort Sill military base.

Effectively assisted in pilot programming for future business.

GREAT PLAINS COCA-COLA BOTTLING COMPANY May 2001 – Mar 2004

Logistics Coordinator / Analyst Oklahoma City, OK

Coordinated, dispatched and supervised all associates throughout Oklahoma and NW Arkansas. Resolved a wide range of conflicts or issues as they arose – including time clock inconsistencies, payroll errors and company compliance issues. Utilized exceptional decision making skills to quickly resolve challenges and provide profitable, effective solutions.

Accomplishments:

Actively collaborated in the programming and testing of a real-time reporting system for truck loads and delivery tracking.

Recognized as Employee of the Year in 2003.

RED CARPET CAR WASH Aug 2000 – Mar 2001

Assistant Manager Oklahoma City, OK

Supervised a staff of 40 in providing quality service and support to a wide range of customers. Maintained accurate levels of inventory and supplies, ensuring profitability.

MORTON MARINE SERVICES Oct 1998 – Aug 1999, May 2001 – Sept 2001

Support Supervisor San Diego, CA

Directed all operations related to the successful upkeep, maintenance and servicing of a wide range of commercial and private yachts – with issues ranging from engine issues to electrical problems to cosmetic improvements.

HEALTHY HART CUISINE June 1995 – Oct 1998

Operations Supervisor San Diego, CA

Managed all routing, procurement, budgetary and personnel operations. Hired, trained and supervised staff – ensuring excellent performance on a consistent basis.

Accomplishments:

Efforts were published and discussed in Signon Sand Diego (a low-fat, health food delivery service) on numerous occasions.

Publicly recognized as Best New San Diego Company in 1997 by the San Diego Reader.

Received high honors from The Unknown Eater (1996 – 1998).

EDUCATION & TRAINING

CLAREMONT MESA COMMUNITY COLLEGE, Business Management Studies

U.S. Coast Guard Certification Captain

Trane-Basic HVAC classes and training courses

TECHNICAL / COMPUTER SKILLS

MS Project, AS400, PowerPoint, Siebel, Road Show Routing Program, MS Office (Word, Excel, Works, Publisher) QuickBooks, Winsoft, Falcon, Peoplesoft, CRM, Tracer Summit Controls, Rover

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