Customer Service Quality Assurance

RAYONNE GLASGOW- SMITH

**** * **** ******

Allentown, PA 18104

484-***-****

**********@*****.***

Objective: To obtain a position where I can practice as well as, enhance my skills

Education:

Brooklyn College - Brooklyn, NY

B.A. Health and Nutrition Science 06/2003

Concentration - (Public Health)

• Externship - Brooklyn United Methodist Church Home

• Participated in Various Projects providing info. Health Issues.

Externship - Brooklyn United Methodist Church Home

• Assisted the ADON and DON with daily tasks

• Completed all assigned clerical duties and followed up with Nurses request

• Assisted Patients during recreation and provided meals

• Completed documentary on my experience

Sanford Brown Institute

Medical Assistant

• Monitoring vital signs, electrocardiograms, assisting in physical examinations

• manage biomedical waste and processed specimens

• assist patients with blood, glucose and urinalysis tests

• ICD coding, patient scheduling, charting and process claims.

Externship – Beth Israel Medical Center, NY, NY

• Completed 180 hrs of volunteer services within Post Operation dept

• Assigned beds, Pulled Charts & responded to patient calls.

• Received and delivered medication to Nurses

Experience:

05/10 – 4/12 Guardian Life Insurance Co. – Bethlehem, PA

Account Specialist 1

• Respond to group policyholders regarding policy provisions, for group coverage including terminations, adds or other related questions. Enter pertinent information into automated system as needed.

• Process reinstatement of lapsed group accounts. Forward information to underwriting and or Manager, along with other related files. Coordinate communications between underwriting, and agents to complete reinstatement process.

04/09 – 05/10: Allied Agency (Guardian Life Insurance Co.) – Bethlehem, PA

Team Assistant

• Check Broker License and assign New Business

• Initiate amendments and Reorders

• Communicate with processors and underwriters

• Update Quality Assurance logs

• Assign Broker Direct Deposits to admin Specialists

• Scan and send cases for Auditing

11/00 to 01/09 Akin Gump Strauss Hauer & Feld. – New York, NY

Records Clerk

• Process monthly budget report & Order Dept Supplies

• Assist Attorneys with all legal documents to be stored and retrieved

• Entered contents of legal documents into required software program

• Log, tagged & shipped documents as well as track their location

• Assigned numerical barcodes to all files stored.

1/98 – 6/00 Pitney Bowes Management. New York, NY

Customer Service Supervisor

• Supervised a staff of seven and processed bi-weekly payroll

• Performed clerical duties and assisted with customers request

• Process monthly financial reports for shipping companies

Skills: 60WPM, MSWord, Lotus, Access, Excel, Microsoft Outlook, Ms Dos, Internet Explorer, various software programs.

References Available upon request:

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