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Amanda M. Martinez

Coal City, IL, 60416
September 04, 2008

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Amanda Martinez

*** *. ********

Coal City, Ill 60416




TCF Corporate Office

July 2007 - Present Item Processor Willow brook, IL

Received and scanned in all work from IL & WI TCF branches

Called branch manager if any discrepancies occurred during a shift

Completed and filed adjustments

Assessed incident reports and disputed to supervisors

Always have excellent team work met the work deadline


October 2006 - July 2007 Guest Service Team Member Cicero, IL

Resolved guest complaints quickly, while maintaining positive guest relations

Always Kept It Well Organized to Better Serve The Guest

Called Different Locations to Find The Item for a Guest

Received Money From Guest For Credit Card Payments

Distributed Credit Card Application

Taco Bell

February 2004 - May 2006 Shift Manager Chicago, IL

Managed labor, by shift within acceptable various and according to labor laws

Ensured that equipment was clean and working correctly, and responded quickly and appropriately when equipment was in need of repair

Resolved conflicts and improved team member performance issues in a constructive manner and according to policies

Communicated effectively, both written and orally, which restaurant team

Verified proper handling of cash and credit receipts while processing slips in an efficient manner

Nivek Health Center

June 2005 - July 2005 Internship student Chicago, IL

Answered telephone calls and urgency of call. Directed caller to appropriate person or contacted physician directly

Obtained patient charts, medical records and lab reports and verified for completeness.

Copied and distributed medical records and reports as necessary

Received patients and visitors. Secured names and needs and directed accordingly. Updated patient information

Assured proper room setup for patient and physician to maintain efficiency

Measured patient vitals including blood pressure, pulse, respiration, temperature height and weight

Drew patient blood for various testing ensuring proper labeling and testing order


Olympia College

June 2005 Medical Assistant Chicago, IL

Morton East High School

June 2004 High School Cicero, IL


To obtain a position where I am able to utilize my experience and skills within a company, which supports both personal and professional growth.


CPR Certified


Superior customer service skills and phone etiquette

Experience in Microsoft Word, Excel and PowerPoint

Reliable and punctual

Excellent organizational skills and attention to detail

High energy level and the ability to multi-task effectively

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