Sr. Epic IT Consultant

Healthcare IT- Epic/EHR Consultant

BONNIE L. PRICE

**** *. **** **. ***

Fair Grove, MO 65648

Phone: 417-***-****

Email: *************@*****.***

SKILLS SUMMARY:

An accomplished professional with strong business savvy and work ethics. Effective communicator within the healthcare setting, i.e.; physicians, medical staff, hospital administrators, both in a team support environment, as well as a disciplined individual. Robust Epic knowledge base across several key applications to include; Principal and Credentialed Trainer skills, Certified Pathways Facilitator, go-live support, Instructional Designer/Curriculum Development utilizing e-learning, WebEx, Workflow Analysis. No travel restrictions.

EXPERIENCE:

OSF Saint Francis Medical Center, Peoria, IL 09/2009-11/2009

Epic ADT/Prelude Principal Trainer/Workflow Analyst, Instructional Designer/Curriculum Development

• Strong hands-on Analyst abilities performing in the role of Principal Trainer for Epic ADT/Prelude. Responsible for developing & building the training curriculum and workflow analysis for the ADT/Prelude/Cadence applications, as well as maintaining a close working relationship with Resolute Hospital Billing to coordinate inpatient/outpatient billing, cash drawer & payment posting, ensuring timely receivables and collection processes, reduce payer denials and minimize A/R days while adhering to HIPPA compliance requirements. Worked closely with the Resolute, ADT and Cadence build team with regard to Workqueues, rules-based scheduling, bed utilization, claims, and reporting tools.

• Trained Credentialed Trainers at each OSF site; assisted in created the actual training environment and participated in assisting with the training load.

• Provide Activation Support and associated roll-out requirements as needed.

• Provide leadership to the team through personal prior experience and also the ability to mentor the group. Predominately focused on the Epic ADT/Prelude/Cadence training, but also worked hand in hand with Resolute Hospital Billing and assisted with other Epic products.

Developed and administered Comprehensive Credentialed Trainer Proficiency Assessment, as well as

end-user proficiency assessments.

OSF Saint Anthony Medical Center, Rockford, Il 06/2009-09/2009

Epic ADT/Prelude Principal Trainer/Workflow Analyst, Instructional Designer/Curriculum Development

• Same responsibilities as above, however, at a different OSF hospital site.

Stanford University Hospitals & Clinics 01/2009- 02/2009

Stanford Cancer Center, Palo Alto, CA

EPIC CIS-HOD/HOV Go-Live Support Specialist

EpicCare, Ambulatory HOD/HOV (including Resolute HB/PB, ClinDoc, Orders, Stork and Willow)

Cancer Center, ITA (Infusion Treatment Area), BMT (Bone Marrow Transplant), Apheresis, Radiation Onclology, Hematology Support, Phillips and Integrity patient monitoring systems

Provided “at the elbow” support to end-users, physicians, nurses and support staff as they use the new Epic system. Report/resolve any technical issues, error messages, printing issues, security problems, enhancement suggestions, etc.

Provide a link between the end-users and the Command Centers for issues and problem resolutions.

Identify and report workflow and/or system configuration improvement opportunities.

Sisters of Mercy/St. John’s, Springfield, MO Contract Consultant

Credentialed Trainer/EPIC ADT/Prelude/Resolute (Revenue Cycle) 08/2008-01/2009

Conducted classroom instruction/training of end-users and super-users for the implementation of the Epic System/EHR to include; all inpatient training, patient access and ED registrars, guest services, case management, revenue, environmental services, call center, hospital outpatient, Ambulatory (HOD), etc.

Triaged/troubleshooting calls and assisted with fixes in the command center during “go-live” implementation supporting all applications; Resolute HB/PB, Optime, Stork, Willow, Clindoc, Orders, HIM, Radiant, ADT, Cadence. Utilized “Maximo” for logging Service Requests.

Obtained Epic credentialed status, demonstrating comprehensive knowledge of the ADT/Prelude in-patient application’s administrative, registration and application components and gaining a detailed understanding of workflows and system configuration. Utilized SharePoint and Chronicles.

Developed curriculum, edited and tested training materials; facilitator guides and participant manuals for accuracy and proper workflow. Environmental testing in preparation for go-live.

Demonstrated good coaching and change management skills. Trained Super Users, managers and end users in specific Epic applications, demonstrating strong platform skills and the ability to handle questions and meet training objectives effectively. Took a leadership role in promotion of system initiatives.

Cancer Research for the Ozarks/Cox Health Systems 01/2008-07/2008

Clinical Research Associate/Oncology

Utilized IDX, Cerner, Powerchart, Logician, and Optical

Detailed screening of Oncology patient charts for participation in clinical oncology research studies based on specific parameters and eligibility criteria; diagnosis, disease staging, etc. Resolved billing queries, reports and follow-ups per protocol and research base requirements which takes a strong investigative/research nature.

Review of clinical trial protocols for feasibility and preparation of billing analysis for presentation to committee members. Consent/enroll patients in clinical research studies; direct patient contact, direct and tactful presentation of the study parameters, online registration of patient via research base requirements.

BLR Associates (Physician & Health Care Recruitment Agency) 03/2001-01/2009

President (Sole Proprietor)

Contract and budget development; contract negotiations. Sourced physician candidates via internet, referrals, cold calls, job posting sites, mail campaigns. Partnership and relationship building. Implementation of recruitment strategies for targeted physicians. Acts as liaison between client and physicians throughout the interview and employment negotiations process. Verification of candidate background, licensure & credentials. Development of promotional material, updating access & excel resource databases, and invoicing of clients

Clinical Research Associate & Coordinator 4/1994-3/2001

Guthrie Clinical Research/Guthrie Healthcare System

Developed protocols, proposals and budget worksheets, patient informed consent forms, regulatory documents, established patient recruitment strategies, attended physician research investigator meetings.

Participated in the development of a national clinical trial as the lead site. Co-wrote the protocol, made site selection visits, designed all study related CRF’s, patient consent forms, site and patient study binders, monitored study activities, coordinated and participated in clinical investigator meetings, maintained regulatory compliance, ensured site compliance with GCP’s & SOP’s.

Institutional Review Board (IRB) Administrator 8/1992-4/1994

Guthrie Clinical & Surgical Research/Guthrie Healthcare System

(Performed this job simultaneously with Exec. Asst. position below)

Oversight of the IRB and it’s Clinical Investigators. Ensured physician investigators compliance with FDA, HIH, OPRR and all Federal, State and Local regulations. Ensured the protection, rights and welfare of the human subjects of those participating in clinical research trials. Maintained a database and filing system. Coordinated FDA audits . Reviewed and revised By-laws.

Executive Assistant to the Sr. Vice President 8/1992-6/1994

Guthrie Foundation for Education & Research/Guthrie Healthcare System

Maintained day-to-day office operations, events coordination, professional interaction with donors, prospects and other individuals key to the success of the Foundation. Attended Board of Director’s mtgs., committee presentations, classroom instructions and public speaking engagements. Overall, maintained a positive public image and interaction with staff, Board of Directors, community leaders and trustees. Attended and participated on many levels at organizational functions.

Operations Manager: Reliacare, Inc., Pennsylvania District 7/1984-6/1990

(Division of Greene & Kellogg) Home Healthcare Company

Supervision of nine direct reports, implementation of yearly budgets, inventory control, profit & loss monitoring, devised sales call patterns, organized weekly staff meetings, met or often exceeded quarterly accounts receivable goals.

EDUCATION:

Clinical Research Associate Training: ACRP, San Diego, CA

Clinical Research Investigator Course: Process Improvement

SUNY Upstate Medical University, NY

International Institute for Research; Orlando, FL

Joint Commission on Accreditation: Mesa, AZ

Management Training: Greene & Kellogg, Syracuse, NY

MS Powerpoint, Excel, Access, Publisher, Outlook, WebEx

MEMBERSHIP/AUTHORSHIP:

Clinical Performance in Preventive Surgery (AAA Retrospective Study)

US Surgical/GHS: Clips vs. Sutures for FemPop Bypass

Medical Update: Quarterly Publication/ Physician to Physician Newsletter

Association of Clinical Research Associates - ACRP

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