Active Directory Desktop Support
Resume:
MICHAEL P. CASSIDY
Naperville, Illinois 60565
Email – *******@***.***
CAREER OBJECTIVE
I am seeking the position of DESKTOP SUPPORT to provide opportunities for professional growth and at the same time will enable me to utilize my computer related knowledge and experience.
WORK EXPERIENCE
R R Donnelley & Sons – Downers Grove 02/2010 - 02/2012
Telecom Analyst Responsibilities include:
• Support for Avaya hardware including Definity, Merlin and One Voice Phone Systems, also Definity, Octel and One Voice Voice Mail Systems.
• Setup IP Softphone accounts, Setup Extensions and Voice Mail Accounts for the Users. Punch Down and Trace Ports to the Block in the Data Center.
• I have worked with many Vendors Ordering and Repairing Pots lines, Circuits, Phones, Phone Systems and Voice Mail Systems.
• I have had some experience with Rightfax
R R Donnelley & Sons – Downers Grove 01/1999 - 02/2010.
Desktop Support Responsibilities include:
• Provided phone, remote and deskside support while logging all cases into the HP Open View Ticketing System.
• Supported Windows 2000 and XP Operating Systems, Microsoft Office Suite, Lotus Notes
• Provided hardware break/fix and configuration for laptops and desktops.
• Imaged and Configured all PCs for all employees, added / deleted users and changed passwords in Active Directory
• Resolved technical issues including Virus and Malware removal, Internet Connectivity
• Supported other service desk team members as needed to assure total customer satisfaction.
• Used remote tools such as Dame Ware to identify needed repairs for computer hardware and peripheral components.
Contact this candidate