Assistant Sales

Alexis M. Flakes *** W ***th St Apt *A New York, NY 10026 517-***-****

Education

New York University Professional Certification: June 2011

School of Continued and Professional Studies

Meeting Conference and Event Management

Howard University BBA: May 2009

Washington, D.C. Major: Hospitality Management

Experience

June 2007 – Present Lucky Strike Lanes Washington, D. C. – New York

Food and Beverage Associate

• Utilizing excellent communication skills to address complex customer needs, and maintain client relationships, by displaying impeccable customer care & detail accuracy

• Demonstrating leadership capabilities through training new hires with FOH skills such as proper guest etiquette, POS operations, and merchandise awareness

• Showcasing multi-tasking abilities through daily operations of submitting invoices averaging over 1,000 dollars, maintaining administrative duties, and affirming positive business relationships with kitchen and front desk staff

• Harnessing extensive product knowledge to promote the fruitful outcome of receptions, holiday parties, banquets, and momentous dinner parties

May 2009 – July 2010 Courtyard by Marriott Convention Center Washington, D. C.

Guest Service Agent / Sales Intern

• Employed quick problem solving to accommodate dissatisfied guests through understanding key issues and deciphering possible hotel corrections that can immediately and positively affect guest experience

• Worked continually with AARP, American Cancer Society, PEPCO, and other clients to ensure

immaculate sleeping room and private dining accommodations

• Displayed administrative and concierge ability through phone etiquette; reservation assistance; providing walking, driving and metro rail directions; and acting as a reference point to the events and activities of the DC metropolitan area

• Ensured appropriate check-in and checkout procedures and provided courteous and professional service

August 2007 – May 2009 Howard University Washington, D. C. Resident Assistant

• Event planned for the Office of Residence Life through creative programs such as cooking lessons and game nights to encourage dormitory pride and unity benefiting upwards of 90 residents

• Provided a safe and conducive learning environment to over 270 residents and encouraged students in a healthy transition to college living.

• Acted as a reference and/or counselor on-call 24 hours a day for any resident with a physical, emotional, financial or any other personal issues.

June 2008 – August 2008

Conference Assistant

• Managed as the principle office and direct contact for 17 part-time lobby monitor employees to ensure the daily coordination of the main lobby affecting the security of over 1,000 residences.

• Assumed complete responsibility for producing an efficient work schedule to adequately cover the lobby area 20 hours a day.

February 2007 – August 2007 Science Applications International Corporation Falls Church, VA

Contracts Intern

• Demonstrated executive capabilities to complete administrative tasks, meet and maintain relationships with clients and

co-workers, and create an overall amicable environment for others to work

• Organized and assembled requests for proposal (RFP) documents that assisted the daily responsibilities for senior contract representatives

Extra Curricular Activities

• I-Mentor Volunteer

• National Society of Minorities in Hospitality (NSMH) Alumni Member

• Starlight Children’s Foundation Gala Volunteer

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