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High professional, dedicated to the role, excellent customer service.

Location:
Lucknow, Uttar Pradesh, India
Salary:
15000/-
Posted:
March 15, 2011

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Archana Singh

Objective:

An outgoing and friendly personality, with pleasant manners and positive attitude. High professional of the occupation, dedicated to the role, excellent customer service skills. Capable of adopting decisions on my own, punctual, accuracy in finance and documentation. Carrying out the entrusted work thoroughly and up to best standards. Strong analytical, managerial and communication skills, open for new ideas and knowledge. A good team player, always respectful to superiors and subordinates, capable to lead, develop and motivate a team.

Synopsis:

-Young, energetic and result oriented professional experience .

-Self-motivated and ability to learn new concepts quickly for the consistent success of the organization

-Hard working, Punctual sincere, dedicated and highly ambitious to achieve personal as well as organizational goals

-Ability to deal effectively and productively with the management and also with the team members

-Strong Communication skills as well as interpersonal skills

-Positive Attitude and logical thinking

-Excellent capacity for analyzing various problems under high pressure environment

-Punctual, Time management

Responsibilities:

-Coordinate efforts for completing activities in the organization

Provide regular status reports for all activities related to the organization

-Identify and resolve issues.

-Multitasking ability to sketch the plan, prioritize to achieve personal goals as well as organizational goals.

Experience Summary:

Total experience 3 Years 6 Months

Current Employer:-

COMPANY: Silver Edge Real Estate Consultant

DESIGNATION: - Senior Executive

DURATION:- Aug 2008- Present

Job Responsibility:-

-Working through various areas of the front office, reception and concierge desk.

-Supervision of the Front desk and dealing with matters related to the front Desk Operation to ensure the smooth running.

-Dealing with all client queries, dealing with related issues.

-Liaising with internal departments.

-providing induction training for newly hired staff.

-Interacting with the team at Omaxe Ltd. and Ansal API and providing various status reports.

Previous Employer:-

COMPANY: Reliance Communications

DESIGNATION: - Executive

DURATION:- March 2008- July 2008

Job Responsibility:-

-Coordinating and interacting with candidates

-Dealing with outbound & inbound calls on postpaid connections for reliance.

-Taking responsibility of stock & cash.

-Dealing with customer complaints, query & request.

-Sharing ideas and giving feedback.

Previous Employer:-

COMPANY: Inditech Call Centre (International Call Centre).

DESIGNATION: - Tele- Caller Executive

DURATION:- Aug 2007- Feb 2008

Job Responsibility:-

-Dealing with outbound calls for DirectTv and DishTv marketing.

-Dealing with queries/complaints on subscriptions.

Education

-Bachelors of Arts from “Lucknow University” (2004 – 2007)

-Master of Business administration (Majors: CRM) from “Symbiosis Centre for Distance Learning” (2010 – Present)

Software Proficiency:

-Application packages:-MS-Office ( Word, Excel, Power Point)

-Operating System:- Windows vista

-Familiar with Internet Navigation

Other Academic and Extra Curricular Activities

-Certificate in Computer operation from UPTECH (May 07 – Nov 07)

-Participated in NSS

Personal Profile:

Date of Birth 29 August 1985

Address 160 / 44, Kashi Dera, Mashak Ganj, Lucknow

Telephone numbers 09307772771 (mobile)

Marital Status Single

Vision Normal (No specs)

Languages Proficiency English, Hindi

DATE…15/03/11 SIGN…ARCHANA SINGH

PLACE- Lucknow



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