Customer Service Marketing

CAITLIN M. SHAWVER

EDUCATION Florida Gulf Coast University Fort Myers, FL

Bachelor of Science August 2008-May 2011 Criminal Justice

Barry University Miami, FL

Sports Management August 2006-May 2008

SKILLS • Detail oriented and very organized.

• Excellent verbal and written communication skills.

• Outgoing with a positive attitude and enjoys being a leader.

• Works well with others and able to solve conflict easily.

• Loyal to the team I am a part of and can take constructive criticism well.

• Professional demeanor, very hardworking, and a go getter.

• Great with Microsoft Word, Excel, PowerPoint, Outlook, CRM, Access, Amicus & stays up to date on all new technology.

• Determined leader and goal oriented.

EXPERIENCE

Marketing Director July 2011 - Present

Speedpro Imaging

• Made daily marketing calls to certain target markets to secure more customers.

• Performed every aspect of running a small business on a daily basis.

• Quoted customers on price of projects that they were interested in ordering.

• Created quotes, work orders, invoices, and was in charge of handling all payments from customers.

• Created events and planned the details accordingly.

• Oversaw all of the projects and made sure we were finishing everything in a timely manner.

• Made sure all deadlines were made and followed up with customers to ensure that they were satisfied with our customer service and products.

• Handled all of the purchasing of supplies and keeping track of all inventory.

• I handled all of the delivering of completed projects and contacting customers if there were any issues or questions that had arisen.

• Kept track of all orders from each and every customer from the day we opened.

• Assisted with production when an extra hand was needed.

• Went out and met with new customers.

• Kept track of each employee’s arrival and departure times for the time sheets each week.

• Updated the website, constructed eblasts, and created marketing strategies for particular target markets.

Internship Jan 2011 - April 2011

Goldberg, Racila, D’Alessandro & Noone, LLC

• Assisted attorneys

• Faxed, scanned, copied, filed & generated letters & documents to be sent out to clients

• Called appropriate people for needed information

• Created Pleadings & Settlement Distributions

• Picked up & dropped off documents

Coaching Assistant 2006 - 2011

FGCU & Barry University Summer Volleyball Camps

• Directed drills & games

• Demonstrated skills

• Interacted with youth

Blue Water Bistro 2009 - 2010

Hostess/Food Runner

• Interacted with customers & dealt with computer & phone duties

• Served food in certain rotations & orders

• Helped finish food dishes & decorate plates of food

HONORS, AWARDS, & ACTIVITIES Student-Athlete at Barry University for 2 years then transferred & became Student-Athlete on FGCU’s volleyball team on a scholarship for 3 years, Captain of the FGCU volleyball team, made Dean’s List, Community Service includes: Relay for Life, Special Olympics, Earth Day volunteer, Earth Day, painted elementary school, Volleyball Camp Counselor & United Way Day of Action.

Contact this candidate