Human Resources Manager

HEIDEMARIE U. CRUZ

** ** ***** ****** ***** Lawton, Oklahoma 580-***-**** ************@*****.***

Location Manager

CAREER OVERVIEW

• Professional with wealth of leadership experience as a manager and a supervisor; demonstrating critical thinking with independent actions, designing work flow, correcting problems, ability to develop alternatives, and enforcing organizational policies and procedures.

• Over 6 years experience in healthcare field as a Patient Care Advocate and Recreation Therapist; collaborating with hospital leadership and staff, while interacting with patients, recruiting volunteers, planning activities, scheduling events, teaching student interns and displaying sensitivity to patients’ needs.

• Over 4 years of strong sales and marketing experience serving as an Assistant Manager. Supervised a staff of five, managed store inventory, trained employees, organized day-to-day store activities, and build a large client base.

• Fully knowledgeable in Human Resources functions, earning a Master’s degree in Human Resources Development; HR Management, Organizational Behavior and Ethics, Budgeting, Finances, and MS office applications.

AREAS OF IMPACT

HUMAN RESOURCES OPERATIONS

Training & Development Customer Service

Program Management Policy and Procedures

Employee Benefits Team Player/Leader

Critical Decision Making MS Office XP Software

SELECTED ACCOMPLISHMENTS

• Implemented the resolution of over 250 complaints/grievances and requests from patients/visitors, medical and hospital staff related to patient care, flow and service across the organization;

• Excellent oral and written communication skills, recruited over 30 community volunteers and more than 50 guest speakers.

• Possess the ability to relate to a wide spectrum of individuals and display sensitivity to cultural diversity and environment.

• Demonstrated critical thinking skills with independent actions to effectively solve problems and accomplish goals.

PROFESSIONAL EXPERIENCE

Patient Care Advocate, Southwestern Medical Center, Lawton, OK 2008-2010

Marketing Associate, Hospice of Southwest Oklahoma, Lawton, OK 2006-2008

Recreation Therapist, Palmetto Health, Columbia, SC 1999-2003

Assistant Store Manager, Brooks Fashions, Lawton, OK 1984-1989

EDUCATION

WEBSTER UNIVERSITY Columbia, SC, 2003

Degree: Master of Arts Human Resources Development

UNIVERSITY OF SOUTH CAROLINA Columbia, SC, 1999

Degree: Bachelor of Science Exercise Science

Award: National Dean’s List, 1998 1999

SKILLS

MS Office XP Applications: Words, PowerPoint, Excel

General Office Procedures

REFERENCES

References provided upon request

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