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Revenue Cycle Manager/Patient Financial Services

Chicago, Illinois, United States
July 27, 2010

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Frank R. Johnson

**** *. ****** ****.

Oak Park, IL 60302

(708) ***-**** cell

(708) ***.**** home


To use my experience in credit/collections, healthcare finance, along with my strong interpersonal skills, in a rewarding and challenging environment.


* MANAGED employees using communication and motivational skills; successfully organized processes accomplishing long sought goals.

* Responsible for the collection of millions of dollars of cash receivables.

* Educated employees, and other managers in new procedures and skills to help them to become successful in increasing recovery percentages, and enhancing work processes.

* Intimate working knowledge of many aspects of managed care health services and the healthcare reimbursement.

* Computer literate in the use of Microsoft Office Suite. (Word, Access, Excel, Power Point).

* Excellent Public Speaking skills.

* Fluent in Spanish.



Manager, Patient Accounts & Cash Applications

I oversaw both the Collections Department and the Cash Applications Department, with a total of 34 employees who reported to me: two Supervisors; three Coordinators; one Staff Accountant; ten Receivables Clerks/Collectors; fifteen Financial Coordinators; and three Clerical Support Staff. I was responsible for the collection of our annual cash collections non-governmental receivables, and cash applications, of approximately 60,000 detail posted items per day. I created new productivity standards, and productivity reporting tools for the targeting and tracking of the department's achievements and goals. I successfully led department in achieving the number 5 spot in the nation on the, April 2007 University HealthSystem Consortium's Key Indicator report for Net Days A/R. I have increased monthly Collection percentage by 16%, and lead the department in the collection of $1.008.5 billion of annually receivables, an organizational record.

Supervisor, Cash Applications

Supervised department in the daily posting and reconciling of over $905 million dollars of receivables, for medical services rendered. Responsibilities include cost accounting charting of payments detail from payors, both governmental and non-governmental. Preparing of monthly financial Cash analysis reports. During this current fiscal year I have enhanced the departmental work process to reduce our unapplied posting position from over $12million annually to less than $2 million. At the same time, I have reduced our lockbox posting from a three-day backlog to posting a day within a day. Something that has not been accomplished at our institution since the mid 1960's!

Coordinator, Inpatient Collections; Transplant

Rendered support and directions to 8 Collectors in the Patient Finance department. Required intimate knowledge of HMO, PPO, commercial insurance, workman's 'comp', Medicare, and public aid contracts. Supervised the submission of various industry standard forms presented for reimbursement. Reviewed and implemented strategies for follow up leading to more expedient reimbursement. During this period I also handled duties of Transplant Coordinator, while she was out on maternity leave, coordinating proper billing and reimbursement of this critical piece of hospital service and revenue.

Collections Representative

Responsible for the collection of hospital accounts from contracted and non-contracted insurance companies. Required daily communication and negotiation with insurance company representatives, to ensure prompt payment. Problem solving skills were crucial to this position, evaluating and remedying causes for delays in reimbursement. Led department in receipt of large non-contracted payor settlement reimbursement.

Resume: Frank R. Johnson Page 2


Collections Representative - High Dollar Specialist

Responsible for the collection of neglected large balance accounts in excess of $100,000.00 each. Required concentrated attention to detail, in the evaluating and resolving of causes for denials. Strong negotiation skills were needed in the communication with insurance company representative. Intimate knowledge of healthcare reimbursement contracts was essential in the performance of the duties of this position. I was instrumental in the collection of over $2 million of hospital revenue in my first thirty days with the organization, and continued to lead in account reimbursement, and resolution percentage.


Mortgage Loan Officer - Affordable Lending Specialist

Originated residential affordable mortgage loans for this national banking institution. Processed loans form initial application to final closing. Performed all loan duties, such as loan interview, credit evaluation, credit counseling, ordering: title searches; underwriting reviews; appraisals, etc. Achieved recognition as the Regional Affordable Lending Leader, in the northern Illinois region.


Manager, Medical Collections

Reorganized the procedures and strategies of this collection department yielding a 70% increase in productivity over the previous fiscal year. Oversaw the training and implementation of new procedures for the collection staff. Successfully taught staff to appeal and overturned insurance denials, thereby collecting revenue previously deemed uncollectible. Completely revamped and enhanced all facets of collection flow and process, including re-training staff in professional telephone techniques, retooled key reports, and assisted in sales and solicitation of new clients. This lead to the productivity increase mentioned above.


Manager, Medical Collections

Supervised the collection staff of twenty-five employees. During my employment with this company we underwent the transition to becoming an automated collection floor, with the addition of predictive dialing technologies. I was instrumental in this conversion, acting in the capacity of a super-user and trainer, in this new technology. Evaluated the staff for compliance with state and federal collection regulations. Monitored productivity with phone monitoring, review daily reports, and handled customer/patient complaints. Attained a new company record of $270,000 in fees, of Bad Debt receivables collected in one month.


Chicago State University, Chicago, IL

Bachelors of Arts degree

Inducted into the National Honors Society

Triton College, River Grove, IL

Associates of Science degree

Graduated with high honors.


Alpha Sigma Lambda

Inducted to the Premier National Honor Society for Adult students in higher education with a

3.82 G.P.A.


Featured as the cover page article of June 1993 Crain's SMALL BUSINESS magazine, recognized as one of the leading Collection professionals in the Chicago-land area.

American Collectors Association

Awarded the Certificate as a Professional Certified Collector, certified with the American Collectors Association, certification #4796.


Will be furnished upon request.

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