Customer Service Representative

Rochelle Townsend

***** * ******* ***

Henderson, NV 89052

619-***-****

Email: **********@*****.***

EXPERIENCE:

**/**-*******

San Diego Superior Court: Court Operations Clerk II

*** **** ****dway San Diego, CA 92101

• Provide Legal clerical support preparing, reviewing and processing legal documents and calendars

• File and retrieve legal documents and related case materials

• Determine and compute fees and fines

• Process payments made in person or by mail

• Explain legal filing procedures and associate fines and fees both at the counter and via phone

• Assist the general public, law enforcement agents, attorneys and their staff with locating or processing legal documents

• Type and prepare abstracts, writs, default in payments, satisfaction of judgments, removal to federal court, assignment of judgments, stipulation to vacate judgment and dismissals

04/03-06/06

Vistage International: Chair Operations Advisor

11452 El Camino Real San Diego, CA 92130

• Oversee and manage 50-100 groups in assigned regional territories. (i.e., joint meetings, all city meetings, member guest days, retreats, spousal meetings, etc.).

• Serve as a vital liaison (one-stop shop) for scheduling speakers, initiatives, general departmental information, Vistage View navigation, supplies, audio requests, meeting notices, questions related to chairpay and chair performance. Develop a strong rapport in order to “influence” decision making of Chairs.

• Provide one to one coaching to assist new chair development.

• Communicate with Chairs on an ongoing basis providing support, assistance and problem solving. Also, use various forms of communication (e-mail, fax, phone, and blackberry) with Chairs to confirm scheduling and discuss speaker/group-related issues, cancellations.

• Attend monthly group meetings, International/Regional Conferences, Regional All City meetings, marketing events, teleconferences, local business seminars and speaker showcases.

08/01- 04/03

Transwestern Publishing : Claims Representative/ Administrative Liaison

8344 Clairemont Mesa Blvd., San Diego, CA 92111. .

Claims Representative

• Review and research current yellow page contracts and guidelines with business clients

• Negotiate and issue monetary adjustments to customer accounts

• Conduct training classes for all new employees as well as “review training” for current employees

• Provide claim statistics for the District Sales Mangers on a monthly basis

Administrative Liaison

• Prepare statistical spread sheets/ data charts and reports for review by our CEO

• Prepare Legal reports for the legal department

• Send correspondents to the Better Business Bureau

• Issue quality control letters on a daily basis

05/00-08/01

Pacific Bell: Customer service representative

6350 Sequence Drive, San Diego, CA 92121.

• Coordinate with customers for installation of Pacific Bell provided services

• Handle customer complaints, discrepancies

• Review and answer questions with regards to established customer accounts as well as new accounts

• Investigate and provide resolutions for customers with complaints

• Handle business transactions in connection with customer accounts

• Quote adjustments, balance and rates based on each customer contract

12/97-05/00

Household Automotive Finance Corporation: Title Clerk/Funding Coordinator

11452 El Camino Real, #400, San Diego, CA 92130

• Gather loan information and documents from prospective customers

• Review auto loan contracts and packages for missing documents

• Process loan approvals

• Make payment arrangements according to contract guidelines

• Researched and verified vehicle titles

• Coordinate with the Department of Motor vehicles and Auto Dealerships to correct titles

• Assist customers with title transfers and receipt of the titles

• Adjust customer accounts and payment due dates

• Process payment extensions

EDUCATION:

• 2007- Present University of Phoenix, San Diego CA

Current Major: Bachelor of Science in Criminal Justice Administration

• 1996-1997 San City College, San Diego, CA

• Certificate of completion and license from the Board of Cosmetology and Licensing

1992-1995 -Southwest High school, San Diego, CA

• General Education Diploma

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