Manager Customer Service

JOANI L. KENT

**** ****** ****, *** * Cell: 281-***-****

Pearland, Texas 77581 Email: mailto:*****.****@*****.***

EXECUTIVE SUMMARY

Fourteen years experience as an Administrative Support professional with experience in both military and civilian professional settings. Excellent oral and written communication skills, demonstrated teambuilding skills, and exceptional management capabilities combined with the ability to effectively serve all organizational needs. Expertise in personnel records management, accounts payable, human resources, inventory control and customer support.

PROFESSIONAL EXPERIENCE

Tornier, Inc Apr 2010 – Dec 2011

Administrative Assistant

Assist with all aspects of administrative management. Provide general and project support to the office manager, human resources and the facility manager. Coordinate between departments in resolving day-to-day administrative and operational problems.

Manage inventory of kitchen and office supplies, monitor critical level of stocks, source for suppliers and negotiate with existing suppliers for best possible terms. Generate purchase orders for non-inventory items. Purchase office and kitchen supplies ensuring that frequent use items are available for use; order supplies for Cleaning Team and report any discrepancies to Coverall Supervisor; orders name badges and business cards. Arrange service calls for equipment and/or the facility through outside vendors.

Handle travel and guest arrangements and coordinate ground transportation as needed for visiting Tornier employees. Organize employee events (quarterly meetings, company picnics, holiday parties, potlucks etc) as required and order meals for various meetings, month end and pickup orders if delivery is not an option.

Perform other normal office functions such as setting up and maintaining files and phone lists; scheduling and coordinating meetings, interviews, events and other similar activities; preparing business correspondence; processing all facilities and logistics check requests; maintain customer service training records; maintain cash box for vending machines and making deposits to BBVA Compass Bank; sending out, receiving and sorting mail and packages, and sending faxes; answering all telephone calls through the switchboard and transfer calls or take messages as appropriate. Greet visitors and issue guest badges.

Lansdowne-Moody Co., Inc. Oct 2003 - Apr 2010

Parts Secretary Dec 2009 – Apr 2010

Customer sales and service; procurement of supplies, parts for customers and inventory as required; inventory and quality control; shipping and receiving; various secretarial and receptionist duties as required.

Accounts Payable Apr 2007 - Dec 2009

Performed the day to day processing of accounts payable transactions to ensure that company finances were maintained in an effective, up to date and accurate manner for four locations.

Parts Secretary Oct 2003 - Apr 2007

MILITARY

United States Marine Corps. Oct 1996 – Oct 2003

Marine Forces Reserve Adjutant Section, MARFORES Adjutant Section, New Orleans, LA.

Mailroom Manager / File Control, JAG Legal Assistant

As the Mailroom Manager, performed duties within a Classified Material Control Center (CMCC) and in the unit's mailroom for dissemination to staff. Prepared naval correspondence and messages and maintained correspondence files and directives. In support of military justice, provided administrative support and acted as prisoner escort.

Marine Forces Reserve G-1 Order Writing, MARFORES Adjutant Section, New Orleans, LA.

Travel Authorization Manager

Prepared travel orders and leave authorizations. Completed general administrative requirements such as leave authorizations. Audited service records for required entries and documentation and making appropriate entries. Completed various personnel and pay related forms and documents. Researching proper unit diary entry requirements, reported transactions into MCTFS via the unit diary and audited and corrected feedback reports from systems. Prepared individual pond and allotment requests, and performing other duties pertaining to pay and personnel administration as required.

26th Marine Expeditionary Unit (Six month deployment to the Mediterranean)

Administrative Clerk

II MEF PCAO / SRIG, Camp Lajeune, North Carolina

Personnel Assignment for Enlisted and Officers

Managed various administrative responsibilities including: Coordinating maintenance for enlisted personnel living areas; preparation and maintenance of identification cards; auditing field service records; verifying information contained in unit diary feedback reports and personnel management reports; preparation of discharge and retirement documents; verifying the accuracy of information contained in the MCTFS databases and maintenance and updating of service and pay records.

MILITARY TRAINING

Sergeants Nonresident Program 2003

Correspondence Procedures Course 2000

Fundamentals of Marine Corps Leadership Course 1999

Administrative Clerk Course 1997

Marine Combat Training 1997

Marine Corps Recruit Training 1997

MILITARY AWARDS AND DECORATION

Letter of Appreciation, Color Guard 2003

Certificate of Appreciation, Boy Scout Retreat 2003

Marine Corps Good Conduct Medal (2nd Award) 2002

Marine Corps Good Conduct Medal 1999

Kosovo Campaign Medal 1999

Humanitarian Service Medal (Awarded twice) 1999

National Defense Service Medal 1999

Sea Service Deployment Medal

NATO Medal

Meritorious Unit Commendation Medal

Navy Unit Commendation Medal

EDUCATION

San Jacinto College, Deer Park, TX Ongoing study toward an Associate Degree.

Pearland High School, Pearland, TX Diploma - 1996

TECHNICAL QUALIFICATIONS

Microsoft Excel, Word, Access, and Power Point, Great Plains sales and accounting, Keystone accounting. Type: 50 wpm and 10 key.

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