Customer Service Manager

Objective

To obtain a position in marketing, further my experience in the advertising industry, sharpen my skills in public relations and customer service, and lastly to contribute my skills to the business in ways that will make it grow and prosper.

Experience

Décor Craft Inc. May 2011 – March 2012

• Worked in the sales department as well as the logistics department

• Was in constant contact with account representatives and wholesale buyers daily

• Took phone and email orders and entered them into our computer system

• Placed orders with our 100+ international factories to maintain inventory levels

• Was in charge of bringing all of the inventory overseas into our two US based warehouses

The Body Shop May 2010 – March 2011

• Hired into a management position to open and close the store

• Responsible of training new employees, exporting payroll hours and taking part in bi-weekly conference calls

• In charge of floor sets and new marketing changes throughout the store

• Took on responsibilities of store manager after current manager left the business

Justice June 2007 – July 2009

• Worked in a management position for more than a year where I utilized the skills of leadership, time management, and motivation to improve the daily tasks performed

• Completed weekly schedules and executed payroll

• Trained new employees in fields including, but not limited to loss prevention, register operations, merchandising and customer service