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Customer Service Years Experience

Brentwood, Tennessee, 37027, United States
June 23, 2011

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Cellular: 719-***-**** 232 Williamsburg Circle

Home: 615-***-**** Brentwood, TN 37027


• Innovated thinker able to solve complex problems through the use

of vast technical knowledge and troubleshooting experience

• Experienced in project management, implementation, and improvement

• Demonstrated ability to learn and adapt quickly and effectively

• Known for dynamic personality with the ability to communicate and

negotiate effectively

• Effective team player able to work well within a group or with


Skills and Qualifications

• Highly proficient in Microsoft Office products including Excel,

Word, PowerPoint, Project, Outlook, and Access

• Strong leadership and project strategy skills as well as conflict

management and training

• Knowledgeable in various engineering software packages and program-

ming languages including Autodesk Inventor, Matlab, and Visual Basic.


• University of Colorado at Colorado Springs

Graduation Date: August 2010

o Bachelor of Science degree in Mechanical Engineering

o Minor in Aerospace Engineering

Work Experience

Mechanical Engineering - 1 year experience

• University of Colorado at Colorado Springs

Colorado Springs, CO 2009 - 2010

o Team Leader in design and development of an innovative transmission

jack from concept to fully functional prototype for RacingCows, Inc.

o Research and analysis of high-end bicycle frames and their impact

on race performance

o Initial design of refuse based power plant able to power Colorado

Front Range

Management - 8 years experience

• Sonic Drive-In

Colorado Springs, CO 2004 - 2007

o General Manager and working partner of $1 million franchise

o Responsible for all purchasing, payroll, local area marketing,

training, staffing, recruiting, maintenance, and overall customer


o Rebuilt and trained entire management staff

o Reduced food/paper costs over 5%

• Blockbuster Video

Colorado Springs, CO 1998 - 2000

o Assistant manager in charge of closing store and preparing deposit

• Eagle Irrigation

Colorado Springs, CO 1992 – 1995

o Foreman overseeing irrigation and landscape crews of 12 or more

Customer Service / IT Support – 15 years experience

• University of Colorado at Colorado Springs

Colorado Springs, CO 2008 – 2010

o Library Student Assistant entering and maintaining patron accounts

and shelving books

• McCloskey Motors

Colorado Springs, CO 2007 – 2007

o Sales Associate initiating customer contact and sales of new and

used vehicles

• Sonic Drive-In

Colorado Springs, CO 2004 – 2007

o Responsible for internal conflict resolution and customer complaints

o Increased average customer satisfaction scores over 10% in two

month period

• Ford Motor Credit

Colorado Springs, CO 2003 – 2004

o Customer Service Representative in outbound collections call center

o Promoted to Loss Prevention position within first four months of hire

+ Manage and resolve high-risk accounts including customer location

investigations and repossessions when necessary

• MedGrup

Monument, CO 2002 – 2003

o Senior Support Analyst supporting offsite medical coders and hospitals

with IT and equipment issues

o Programming and maintaining file transfer software for highly sensitive

medical records

• RockShox

Colorado Springs, CO 2001 – 2002

o Senior Support Analyst in IT Department supporting internal clients

with hardware, software, network, and telephony issues


Colorado Springs, CO 1998 – 2001

o Customer Support Analyst tasked with project management and support

for hardware and software rollouts to over 1500 internal clients

• Applied Computer Technology

Colorado Springs, CO 1997 – 1998

o Customer Support Analyst supporting retail customers with computer

hardware and network troubleshooting

• Shepards/McGraw Hill

Colorado Springs, CO 1995 – 1997

o Customer Support Analyst required to support over 500 internal

clients with hardware, software, and network issues

Laborer – 7 years experience

• Air Conditioning Plus, LLC

Colorado Springs, CO 2007 – 2010

o HVAC Apprentice for owner in the install and maintenance of


• Synthes, USA

Monument, CO 2007 – 2008

o Packager ensuring medical equipment is prepared for sterilization

• Eagle Irrigation

Colorado Springs, CO 1995 - 1997

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