Customer Service Technician

Raikita S. King

*** ******* **

Spring Lake Heights, NJ 07762

Phone: 862-***-****

Email: ************@*****.***

Career Overview: Multi-task oriented, self-motivated Call Center/Telecommunications Representative with over 17 years of Customer Service experience.

EDUCATION: Obtained GED at Iroquois Job Corps Center in October 1994

EMPLOYMENT HISTORY:

02/2009 - 05/2011 LiveOps Call Center

San Diego, CA

Position: Virtual Call Center Agent (Work from Home)

Responsibilities and Accomplishments: Answering incoming

calls for infomercial purchases, etc; Processing payment for orders while providing new product information via offering up-sells to customers.

10/2005 - 08/2008 New Jersey Turnpike

Woodbridge, NJ

Position: Toll Collector

Responsibilities and Accomplishments: Greeting and Collecting tolls from patrons traveling on the NJTP, classing vehicles for accurate charge, while operating the ticket machine and cash register in a timely manner while guaranteeing a high level of customer service. Accurately balanced cash drawer after every shift.

03/1997 - 11/2003 Verizon Corp-NJ

Paterson, NJ

Position: Repair Service Clerk

Responsibilities and Accomplishments: Duties included, but were not limited to answering high volume phone calls, taking repair reports while accessing various computer systems in order to effectively troubleshoot problems, scheduling repair jobs for dispatch after making the determination that a technician is needed, and making warm transfers to appropriate departments within the company while providing outstanding customer service during all contacts.

04/1995 - 02/1997 Rite-Aid Pharmacy #2345

Newark, NJ

Position: Cashier/General Help

Responsibilities and Accomplishments: Operating cash register, assisting customers with purchases and organizing store merchandise racks by size, style and color to promote visually appealing environment. Accurately balanced cash drawer after every shift.

10/1993 - 01/1995 Iroquois Job Corps Center

Medina, NY

Position: Switchboard Operator/Orientation Guide

Responsibilities and Accomplishments: Answering switchboard calls, routing calls to appropriate departments, taking messages while performing light typing and faxing duties. As an orientation guide; duties included meet and greet of new students, assisting with any issues concerning the center and their adjustment to the new environment.

SKILLS : 45/WPM Typing Speed

ACCOMPLISHMENTS: Certified Receptionist since 1994.

Vice-President/Treasurer of COPLA A NJ NONPROFIT CORP dedicated to providing services to the children of people living with afflictions.

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