Customer Service Years Experience

MICHAEL WAYNE BIRD

**** ****** **** **** • Palm Harbor, FL 34683 • 727-***-**** • ******@********.**.***

JOB OBJECTIVE

QA Analyst

RELEVANT EXPERIENCE

• New Employee, Retailer & Field Service Technician Training

• 10+ years departmental Network & Desktop support experience

• Strong Knowledge in Microsoft Windows and Office Program’s

• Experienced in Creating User Specification and Training Manuals

• Administered Desktop Operating System training and documentation

• Highly experienced in computer hardware and software testing & support

• Wrote test scripts in Excel Spread Sheet and Word Document formats for manual testing

• 10+ years experience testing Stand alone and Integrated Pharmacy System Hardware & Software

• Provide technical assistance, support and advice to staff using computers and computer peripherals

SUMMARY OF QUALIFICATIONS

• CompTIA A+ Certification

• QA Certification (ASTSQB)

• IT SQA Departmental Manager

• Exceptionally efficient at providing retail customer service

• 10+ years experience with system installation and management

• Independently organized, conscientious and responsible employee

• 10+ years interpreting Windows & Software Error codes & messages

• Conducted user training in the proper use of new hardware and software

• Worked directly with Developers for software corrections & improvements

• 10+ years experience in Reporting, Data Processing, IT, QA & Administrative Support

• Professional conduct and appearance maintained at all times with the ability to work a flexible schedule

WORK HISTORY

1996 – 2009 Catalina Health Resource (CHR) • Sr. Systems Hardware Software Quality Analyst

1993 - 1996 Catalina Marketing Corporation • Level 3 – Computer & Mainframe Operator

EDUCATION

BizTech Learning Center • A+ Cert. Completed • Studying for the Net+ Certification • 2012

ITT Technical Institute • Assoc. & Bachelors Electronics Engineering Technology • 1990 - 1993

High School • GED • 1989

CERTIFICATIONS

A+ Certification • BizTech Learning Center • 2012

Hipaa Compliancy Certification • Catalina Health Resource (CHR) • 2006

Sarbanes-Oxley Certification • Skill Soft Solutions Company Certificate • 2005

Employee Supervision Certification • Rockhurst University Continuing Ed. Center • 2001

Communicating for Results Certificate • Skill Soft Solutions Company Certificate • 2006

Techniques for Better Time Management • Skill Soft Solutions Company Certificate • 2005

ISCET Certification Board • Associate Certified Electronics Technician – License #AC-18722 • 1995

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