Sales Customer Service
Resume:
Jeffrey E. Lind
Medford, NY 11763
**********@*****.***
Summary: Aggressive, dynamic and results-oriented sales and recruiting executive with a solid knowledge of sales management, business operations and customer relations. Self-starter, excellent presenter, sound negotiator with high ethical standards. Able to effectively maximize sales and recruiting for profit and growth. Proven ability to recruit and build winning sales teams and develop top producers that consistently exceed corporate objectives.
Experience: National Tax Services of America Plainview, NY
Sales Consultant 2012
Advise and sell potential clients of the benefits of using a tax service to solve their IRS and state tax problems.
National Tax Services of America Plainview,
Multivend Inc. LLC Deer Park, NY
Internet Sales and Operations Consultant 2009-2010
Sell and advise clients on the entrepreneurial aspects of starting their own vending business.
Discount Merchant Funding Massapequa, NY
Director of Sales/Recruiting 2007-2008
Responsible for recruiting and managing entire sales force including out of state branches, as well as all training and business development functions. Grew the business from zero revenue to 1million a month in capital fundings by the 3rd month. Initiates all sales training classes and development functions. Ensures that all funding scenarios are in the business owners best interest to encourage repeat business.
Franklin First Financial West Hempstead, NY
Director of Recruiting / Corporate Trainer 2006-2007
Able to identify candidates from numerous sources, initiate ads, screen and qualify candidates and perform
reference checks. Attracts and hires quality candidates for all departments with the heaviest focus being on attracting qualified sales candidates/ loan officers. Act as a business partner to management to ensure continuing growth for the organization. Ability to handle shifting recruiting needs with a strong sense of urgency. Holds training and development classes on a regular basis to ensure employee confidence and growth. Ability to function in a sales managers capacity if need be in order to help with urgent files as issues arise.
Mortgage Warehouse Melville, NY
Senior Recruiting Specialist / Corporate Trainer 2004-2006
Initiates recruiting; including job fairs, Newsday ads and Internet job boards. Interacts with staffing agencies and human resource department as needs arise, and conducts interviews.
Prepares all training materials for new hires and conducts all training classes. Provides intensive training on the following topics:
Mortgage classifications, types, terms and amortizations, DU and LP, Mortgage Math, LTV and CLTV, Rate Sheets, Matrices, 1003, Self – Employed borrower, Non Self – Employed borrower, control sheets, Appraisals, Credit Reports, PMI, Subordinate Financing, Assignments, Title Insurance, Closing Costs and Good Faith Estimates, Escrow and Prepaid interest, Sales Contracts, Genesis and Goldmine workflows, Desk area setup, Answering Objections, Asking for the Sale, Time Management Skills, Follow up Skills, Pipeline Management and Customer Service Skills. PowerPoint presentations were created for many of these topics.
Offers continuing education programs for loan officers, including one-on-one and group counseling sessions. Acts as help desk for all loan officers, providing ongoing assistance with product, pricing, rate renegotiations and loan scenario issues.
MortgageSelect.com - Internet Division of American Home Mortgage Melville, NY
Recruiter, Performance Consultant, Senior Loan Officer 1999-2004
Initiates recruiting; including job fairs, Newsday ads and Internet job boards. Interacts with staffing agencies and human resource department as needs arise, and conducts interviews. Assists Vice President with hiring decisions.
Prepares all training materials for new hires and conducts all training classes.
Offers continuing education programs for loan officers, including one-on-one and group counseling sessions. Acts as help desk for all loan officers, providing ongoing assistance with product, pricing, rate renegotiations and loan scenario issues.
Serves as lead decision-maker in Vice President’s absence. Handles all sales issues, including refund requests, fee waivers, renegotiations, relocks, rate extensions and reception inbound call issues.
Assumes responsibility for the pipelines of loan officers who have left the company.
Maintains mortgage manuals for sales and operations.
Melville call center consistently #1 in originations compared to Kingston and Laguna. Six of the top ten loan officers in the division are in Melville.
Responsible for initiating Sales Contests and all group events.
Kinney Shoes Inc. New York, NY
District Sales Manager 1998-1999
Supervised the top volume district in the chain - 19 stores with sales in excess of $14 million. Responsibilities included all aspects of recruiting, along with training and development, driving sales using effective selling techniques, maintaining stores visual appearance up to optimum standards, effective asset control and all aspects of store operations.
Staples Inc. Long Island, NY
General Manager 1997-1998
Responsible for overall operations and driving sales in a fast paced, high volume environment. Demonstrated effective leadership and encouraged team concepts utilizing frontline leadership supervisory skills. Took over store that had negative comps and posted a 10% increase my first week. Averaged 15% increase during my tenure.
The Athletes Foot Group Inc. New York, NY
Area Sales Manager 1997
Supervised a $3 million footwear operation while also supervising four other multimillion-dollar stores in Manhattan.
Thom McAn Shoe Company Long Island, NY
District Sales Manager 1982 -1996
Supervised 16 stores with sales in excess of $16 million. Employed Frontline Leadership approach in relating to staff in order to maximize customer service and floor productivity. Utilized aggressive presentation and merchandising skills to educate staff in product awareness. Controlled selling cost to increase profitability.
Professional Development Award
Highest Double Deliveries Award
Outstanding Asset Control - Average shrink at -.04% per audit per store
Education: Syracuse University Syracuse, NY
Majors: Psychology, Sociology
Zenger-Miller Frontline Leadership Course
District Supervision Skills Course
Targeted Selection Recruiting Course
Eagle Scout – BSA
References: Available upon request
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