Property Manager

SUSAN M. BURNS

*** ****** ******

Park Forest, Illinois 60466

H. 708-***-**** C. 609-***-****

*************@*******.***

MANAGEMENT

•18 years of property management experience overseeing the day to day and supervisory operations of company policies, procedures and programs.

•Experience includes Conventional, Section 8-202, 236, Rent Supplement, Tax Credit Programs and communities.

•Develop and implement company leasing, marketing, accounting, maintenance, resident relations, and management reporting policies.

•Facilitation of tenant interaction, resident activities, complaints, and newsletters.

•Ensures management community is in compliance with all Fair Housing laws. Adheres to all local/state/county and Federal laws.

•Providing HUD/Georgia Hap Administrators/DCA/NJHMFA/Enterprise with required periodic documents and reports in accordance with yearly REAC and Management Occupancy Inspections.

•Obtaining bids and proposals for management, maintenance, and capital improvement projects.

•Maintains and approves on site payroll records.

•Excellent verbal and written communication skills.

•Highly organized, ability to multi-task, and detail orientated.

TECHNICAL

•Micro HUD/Micro Rent, CAMS 2000, HUD Manager, AMSI, Starsite, and Onesite Property Management Software, MS Word, basic Excel, and a definitive knowledge of 4350.3 Rev 1-Change 2 HUD manual.

FINANCIAL

•Maximize revenue, minimize vacancy, delinquency, concessions and rent losses.

•Compile and reconcile all financial data for accurate monthly financial statements including calendar year budget, reserve for replacement, and variance reports.

•Responsible for accounts payable and resident accounts receivable, monthly financial and operating reports.

•Responsible for maintaining physical assets and maximizing the financial returns from the asset in accordance with the owner’s objectives.

•Purchasing and contracting of materials, service and repairs, inventory control, and receipt and approval of vendor accounts.

HUMAN RESOURCES

•Hiring and direct supervising of office and service personnel and coordinating department heads to accomplish management goals by ensuring the highest quality of work performed by all staff members.

•Adept experience of performance reviews and motivating employees to achieve personal goals.

•Mentoring of on site staff for career advancement.

WORK EXPERIENCE

Georgia Hap Administrators, Inc., Chicago, IL 2008 to Present

Field Office Asset Manager - Consultant

Conduct subsidized property audits for HUD at various sites in Illinois

PHS Senior Living, Inc., Princeton, NJ 2008

Regional Executive Director – Corporate Office

Portfolio of 8 properties, 932 Tax Credit and Section 8 units

Benchmark Management Corporation, Richton Park, IL 2003 to 2008

Multi-Site Manager – Cedar Ridge Apartments

192 conventional units, 192 units Section 202 Program,

Consists of 2 properties located on the same site.

The Sutton Companies, Syracuse, NY 2000 to 2003

Property Manager – Valley Vista (2001 to 2003)

144 units with Section 8 and Rent Supplements

Property Manager -Clarendon Heights Apartments (2000 – 2001)

254 conventional units

Christopher Community, Inc., Syracuse, NY 1989 to 1999

Property Manager - Redfield Village Apartments

50 units of Sec 8 202 Program

Property Manager - Colonial Village Apartments (1998 – 1999)

52 units of tax credit units

Property Manager - St. David's Apartments (1990 – 1994)

32 units of 811 project of Sec 8 202 program

*Managed all properties simultaneously over three years

EDUCATION

Cazenovia College

Bachelor's Degree in Human Services, May 2003

Major: Liberal and Professional Studies, Specialization

Inter-Disciplinary Social Sciences, Gerontology

TRAINING

University of Buffalo: Certificate of Care Management, April 1990

Quadel Corp: HUD Subsidized Multi-family Housing Occupancy

Requirements Certificate, April 1989 (COS)

Grace Hill: Fair Housing Compliance Certificate 2005

Mold Awareness Compliance Certificate 2005

Conflict Resolution, Supervisors Version Certificate 2005

Customer Service Compliance Certificate 2005

Help Wanted Compliance Certificate 2005

Preventing Sexual Harassment Compliance Certificate 2006

Resident Retention Compliance Certificate 2006

Curb Appeal Compliance Certificate 2007

Fair Housing II Compliance Certificate 2007

REFERENCES

References available upon request

Contact this candidate