Customer Service Manager
Resume:
Thuy Trang T. La
**** *. ********* ****, *******, TX 77025
Phone: 518-***-**** Email: ***********@*****.***
Summary of Skills
• Proficient in Windows NT, Microsoft Office, Excel, Access, PowerPoint, Outlook, Lotus Notes, Adobe Acrobat, WordPerfect 8.0, Student Information System (SIS), Central Health Care System (CHCS), Program Management Procurement (PMP), and other software applications
• Recognized by peers and management for outstanding organizational and customer service skills as well as the ability to perform well in a fast-paced environment
• Typing of 90 wpm with 98 percent accuracy
• Bilingual – Vietnamese and English
Professional Experience
May 2005 – August 2011, Natural Nails in Guilderland, New York
Manager, Nail Technician
• Maintain financial accountability for salon
• Monthly inventory and ordering of supplies
• Daily maintenance and cleaning of salon to provide hazardous-free environment for employees and clients
• Customer Service to clients estimating 200 – 300 weekly by scheduling appointments, customer greetings, etc.
• Opening and closing of business
• Mediate appropriate solutions to both employees and/or customers (i.e., complaints, positive/negative comments, etc.)
• Create and promote variations of sales (i.e., marketing, advertisement, promotions, etc.)
• Maintain and promote health regulation requirements (i.e., sanitation, cleanliness, etc.)
October 2004 – May 2005, Strategic Governmental Solutions, Inc. in Albany, NY
Office Manager
• Telephone answering and message taking
• Daily management and maintenance of office (organization, filing, etc.)
• Daily assistance to CEO and VP (i.e., track keeping and scheduling of meetings/travel, preparing legal documents, etc.)
• Daily inventory and maintenance of office supplies
• Typing of memorandums and documents
• Opening and closing of office
• Assistance in preparing documents for proposals
April 2004 – October 2004, Excelsior College, School of Nursing in Albany, NY
Secretary, Support Staff
• Data entry of student transcripts daily, estimating 100 weekly
• Typing of student Nursing Outlines, estimating 10 weekly
• Telephone answering, message taking, and directing students to appropriate office or advisor
• Out mailing of student Status Reports, Academic Evaluation Summaries, and such, estimating 100 weekly
• Daily assistance to other teams and staff within department, School of Liberal Arts, and Admissions when needed
• Search Committee for interviewing candidates for position within School of Nursing
• Assistance to Team Leader with projects in creativity and research
• Train new employee for the Support Staff Secretary position
November 2002 – February 2004, NYS Office of Children and Family Services in Rensselaer, NY, Kelly Services
Administrative Assistant
• Maintain the databases for building Facility Work Requests, Change Orders, and Telecommunications (cell phones, pagers, AT&T Calling Cards, etc.) for agency statewide using Excel, Access, and other software programs
• Daily inventory of office supplies
• Typing of memorandums and documents
• Telephone answering and message taking
• Track keeping and scheduling of meetings, travel, etc.
• Daily purchasing and payment of supplies, maintenance, and telecommunications equipment through PMP
• Maintenance and updating of Swipe Card Access System weekly
• Assistance to 5 upper management within office (Assistant Commissioner, Director, Office Manager, Supervisor, and Executive Secretary)
January 2002 – October 2002, Walter Reed Army Medical Center
Washington, DC, Kelly Services
Medical Records Technician
• Front Desk Customer Service
• Telephone answering and message taking
• Receptionist for seventeen physicians and two nurse practitioners
• Patient sign-ins estimating 400 – 500 weekly
• Pulling and filing of charts and elements on a daily basis
• Ambulatory Data Module Coder (ADS) for clinic
• Opening and closing of clinic
August 1997 – September 2001, Natural Nails
Guilderland, New York
Nail Technician
• Maintain financial accountability for salon
• Monthly inventory and ordering of supplies
• Daily maintenance and cleaning of salon
• Customer Service to clients estimating 200 – 300 weekly by scheduling appointments, customer greetings, etc.
• Opening and closing of business
Extracurricular Activities/Hobbies
January 1999 – May 1999, Pumpkin Patch Day Care Center
Guilderland, New York
Volunteer
• Assistant to teachers in infant room
• Occupied infants with games, music, reading and such
• Maintenance of cleaning toys
Education
• State University of New York at Albany, Albany, NY
August 2009 to December 2011
Bachelors in Biological Sciences
• Schenectady County Community College, Schenectady, NY
September 2006 to May 2009
Associates in Sciences
• Guilderland Central High School, Guilderland Center, NY
Class of 1999
References
Quan La
Owner/Entrepreneur
Natural Nails at the 20 Mall
2080 Western Avenue, Suite #133
Guilderland, NY 12084
Lisa La
Nursing Clinical Specialty Coordinator
Mount Sinai School of Medicine
One Gustave L Levy Place
New York, NY 10029
Derek J. Abraham
Vice President
Strategic Governmental Solutions, Inc.
19 Dove Street, Suite #104
Albany, NY 12210
Erica Butler
Senior Academic Advisor & Adjunct Faculty
School of Nursing
Excelsior College
7 Columbia Circle
Albany, NY 12203
Pauline Titus
Bank Officer & Assistant Branch Manager
NBT Bank
5 New Karner Road
Guilderland, NY 12084
Shelby Chan
2202 Hayner Heights Drive
Clifton Park, NY 12065
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