Customer Service Administrative Assistant

VICTORIA L. RANDLE

Cellular 281-***-****, *********@*****.***

________________________________________

Administrative Assistant / Customer Service Management

Accomplishments

• Effective team leader, with strong management and supervisory skills.

• Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.

• Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

• Acheived the highest donator sales in a week for St. Jude's Children's Hospital

Professional Attributes

Administrative

• Managed extensive phone work to facilitate communication.

• Assisted with the development of graphic designs for technicians.

• Coordinated various office support services such as purchasing and facilities management. Performed general office duties such as word processing, filing and faxing of documents.

• Verified accuracy of accounts using a calculator and computer records.

• Directed visitors and answered questions.

Dedicated Customer Service Professional

• Answered incoming phone lines to provide details, respond to inquiries and requests such as scheduled pick-ups, traces on shipments.

• Ensured customer satisfaction by booking of tables, seated customers at their tables, presented menus, suggested dishes, assisted with drink selection, provided information about food preparation and communicated specified customer requests to cooks.

• Earned valuable repeat and referral business based on excellent customer relations.

• Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.

• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.

• Maintained and trouble shot email for Outlook, Outlook Express, Netscape and Web Mail. Assist with installation of software, hardware (SBC DSL modems and 2-Wire), through Win 95, 98, ME, XP, NT, 2000, Internet Explorer, Netscape and Yahoo Browser

Leadership

• Supervised and coordinated the activities of a team of collection agents in the collection of overdue payments for charge accounts, credit card accounts, or loans from customers of banks, loan companies, department stores, oil companies, and other credit card -issuing companies.

• Effective management, technical, and supervisory skills.

• Met or exceeded all performance goals to date.

Special Projects

• Attended city council meetings on Tuesday and Wednesday. Covered stories as they broke in the 3rd Ward community, my responsibility was to gather information for the story by interviewing necessary individuals to cover the story.

• Coordinated a back to school rally for kids ages 5-13 in the third ward area at Emancipation Park.

• Donation Campaign for St Jude’s Children’s Hospital.

Employment History

ACS Inc., Houston, TX

Customer Service, 2010 - 2011

Ra Sushi, Houston, TX

Waitress, 2009 - 2010

The Houston Sun, Houston, TX

Reporter (Intern), 2009 - 2009

Coaches Sports Bar and Grill, Houston, TX

Waitress, 2007 - 2008

Joes Crab Shack, Houston, TX

Bartender, 2005 - 2007

DHL, Houston, TX

Customer Service Representative, 2004 - 2005

Convergy's, Houston, TX

Technical Support Agent, 2003 - 2004

Old Navy, Houston, TX

Team Lead, 2002 - 2003

Garden Ridge Pottery, Houston, TX

Cashier / Customer Service, 1999 - 2000

Chem Tech Pest Control, Houston, TX

Office Assistant, 1999 - 1999

Education

Bachelor of Arts, Broadcast Journalism & Communication, 2009

Texas Southern University, Houston, TX

Master of Business Administration April 2011 - Present

University of Phoenix, Houston, TX

Skills

• MS Word: Advanced

• MS Power Point: Advanced

• MS Excel: Intermediate

• Typing: 50 wpm

Contact this candidate