Sales Customer Service

Dear Hiring Authority:

I am a resourceful, dynamic professional interested in exploring opportunities within

your organization. Please find that my résumé is enclosed; it will provide you with

information relative to my experience. References and any additional documentation

you may require will be promptly furnished upon your request.

As my résumé indicates, you will find me to be well qualified to perform all types of echocardiograms, stress testing and holter testing, as well as manage varying schedules and assist cardiologists in numerous capacities. My strong interpersonal skills result in positive and productive patient communication as well as vital relationships with numerous physicians and nursing teams. I am currently seeking new challenges, and I am confident that my initiative and diligence will make me a valuable asset to your staff.

In addition to my background, I also bring certain attributes that you will appreciate:

Proven ability to establish a positive, empathic rapport with patients and

family members, working hard to make a difference with patients, even

though I may be with them for only short periods of time.

The ability to present information, i.e., clear explanations and instructions

during testing to enable higher levels of patient care and cooperation.

Earnest interest in patients and a philosophy rooted in the highest quality

of patient care and safety.

Professional motivation and the capacity to work productively with others

in a team effort while being an advocate for the patient.

To fully elaborate on the benefits I can provide you, I would welcome the opportunity

to speak with you in person. Thank you for considering my candidacy.

Sincerely,

Johanna P. Johnson

enclosure

JOHANNA P. JOHNSON

********@*****.***

5900 West Superior Street, 2nd Floor

• Chicago, Illinois 60644

• 219-***-****

PROFILE

• A highly capable healthcare professional with nearly five years of extensive

experience and a strong background in medical cardiology. Remains objective

and acts decisively in the face of rapidly-changing and often critical situations.

Self-motivated with an impeccable work ethic and a demonstrated passion for

total patient care.

• A resourceful Certified Cardiology Technician able to quickly and accurately

ascertain the needs of patients and provide proper treatment and education;

follows all cases from admission through discharge with focus and commitment. Demonstrates service excellence standards. Excellent analytical and problem-

solving skills.

• A diplomatic, articulate communicator with outstanding interpersonal skills;

able to establish rapport with patients and build relationships based on trust.

Coordinates with teams to meet and exceed clinical goals and expectations.

RELATED PROFESSIONAL EXPERIENCE

CAPTAIN JAMES A. LOVELL FEDERAL HEALTH CARE CENTER 2009 to Present

North Chicago, Illinois

Monitor Technician

Monitor up to ten patients per shift within ICU. Extract and interpret

patient reports to place into individuals files. Alert nurse or doctor if

any patient is alarming for abnormalities from monitor system. Interface

with internal medical personnel regarding patient inquiries.

LIFEWATCH, INC. 2006 to Present

Rosemont, Illinois

Cardiac Technician / ACT Tech II (2008 to Present)

Interpret and QA ECG reports and convey arrhythmia findings to doctors,

nurses,technicians and medical assistants; ZETA fax reports. Receive MD

notifications through computerized SmartQ system. Collaborate with

colleagues regarding patient reports; interface with medical personnel and

patients to accommodate special requests for patient information/reports.

Function as a point of reference; educate and re-educate ACT Technicians on

company processes and procedures. Conduct Initial Review (IR) of reports

as transmitted through SmartQ system. Inquire about symptoms coinciding

with MD reports/notifications, then contact patients for follow-up recordings.

Contact patients in event of reports not transmitting properly. Coordinate

efforts with Tech I if patient transmits an emergency arrhythmia.

Cardiac Technician / Event Tech I (2006 to 2008)

Translate transmitted ECGs from pacemaker and non-pacemaker patients’

cardiac event monitors through tele-technology.Provide customer service for

cardiac patients, hospital and clinic personnel/accounts. Interact with nurses

and technicians regarding patient transmissions. Work closely with Tech II’s

and EMS personnel regarding arrhythmic patients. Obtained TTMs from

after-hours Cleveland Clinic patients and spoke with on-call physicians as

needed. Train new Tech I personnel as well as sales representatives through

monitoring of incoming calls.

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JOHANNA P. JOHNSON

- Page Two -

TEMPORARY EXPERIENCE

MENTOR 4, INC. 2005 to 2005

Arlington Heights, Illinois

Marketing Assistant

Assigned to Sanford Corporation to provide administrative support to the

marketing department, including VP/GM and a large marketing team.

ADECCO STAFFING 2005 to 2005

Oak Park, Illinois

District Sales Assistant

Assigned to Paychex to assist a 7-person sales team and District Sales Manager

with daily operations, including activity reports and document management.

Concurrently maintained full schedule of classes at the Medical Careers Institute.

FURTHER PROFESSIONAL EXPERIENCE

NORTHEASTERN ILLINOIS UNIVERSITY 2002 to 2005

Chicago, Illinois

Administrative Assistant

Maintained fiscal year budgetary numbers, daily upkeep of spreadsheets and

building statistics, accounts payable/receivable, and payroll. Conducted training

development and orientation sessions for staff employees. Conducted end of

semester personnel evaluations. Supervised, trained and motivated student aides

and employees. Managed University Information Center including operating and

maintaining student identification system. Ordered and maintained department

supplies, issued daily reports/agendas, and performed invoicing for Student Union

events. Aided Director and Assistant to the Director of Student Union and assisted

Vice President of Student Affairs and Space Administrator/Reservationist.

BAKER’S FOOTWEAR GROUP, INC. 1998 to 2001

Calumet City, Illinois

Assistant Manager

Supervised up to 10 store personnel; participated in the hiring process including pre-

interviews with candidates and input to management. Trained and mentored new

sales associates. Management team met all sales goals and was ranked in top three

stores regionally.

CERTIFICATION

MEDICAL CAREERS INSTITUTE (MCI)

Chicago, Illinois

• Certified Cardiology Technician (March, 2006) Current

- Performed ECGs for clinical Rush University Medical Center (2005 to 2006).

EDUCATION

NORTHEASTERN ILLINOIS UNIVERSITY

Chicago, Illinois

• Completed course work toward a Bachelor of Science in Sociology. 2004 to 2005

- Minor: Human Resource Development

PURDUE UNIVERSITY-CALUMET

Hammond, Indiana

• Successfully completed pre-requisite course work toward a

Bachelor of Science in Sociology. 1993 to 1997

- Transferred credits to Northeastern Illinois University.

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