Customer Service Quality Assurance

VICTOR BROWNWELL

**** ******* ******, **, *****, NY 10467 ***********@*****.***

Home: 347-***-**** Mobile: 347-***-****

OBJECTIVE AND PROFESSIONAL PROFILE

Seeking to be a player with impact at an established health care organization, in a capacity wherein I can utilize my strong computer and medical knowledge, outstanding organizational abilities, and quality communications and patient service skills:

• National Health Career Association- Certified Billing and Coding Specialist (05/10)

• Well-versed in business and financial/ billing management

• Experienced in Medical Insurance Billing

• ICD-9 and CPT Coding Specialist

• Billing/ Finance/ Cash Management

• MediSoft Software

• MS Word/Excel/Outlook and Adobe Photoshop

• Patient/ Customer Service

• Quality Assurance

EDUCATION

TCI College of Technology, New York, NY (04/10)

Associate’s Degree of Applied Science, Major in Health Information Technology; GPA: 3.61

EXPERIENCE

Daughters of Jacob Nursing Home and Rehabilitation Center, Bronx, NY (8/10 - 9/11)

Assistant Medical Records / Billing and Accounts Receivables Clerk

• Worked directly with Social Security representative to apply for residents’ benefits.

• Filed and organized patient charts and medical records.

• Monitored the resident bank and audit controls for reconciliations.

• Corresponded with residents and families in collecting all social security and pension that is due.

• Entered medical data, patient and insurance claims information into computer system.

• Tracked payments, coordinated billing payroll, and updated spreadsheets.

• Sent out EOB to patients to ensure full understanding of payments made and procedures rendered.

American Eagle, New York, NY (10/09 - 12/09)

Daytime Stock (Seasonal) Associate

Abercrombie and Fitch Flagship Store, New York, NY (5/08 - 10/09)

Overnight Stock-Denim Apparel Associate

• Provided customer service and assistance for those needing help selecting items.

• Set up merchandise according to plan-o-grams received from corporate office.

Kodak Entertainment Division, New York, NY (10/05 - 5/08)

Top of the Rock/NBC Experience Store/Hard Rock Café

Sales Floor/ Equipment/ Photography Manager

• Handled up to $10,000 in cash/ credit card/ check transactions daily; balanced cash register drawers.

• Managed photographers/ equipment for Today Show, Rockefeller Christmas Tree, and special events.

• Created weekly schedules for employee payroll.

• Handled merchandise returns and exchange transactions.

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