Manager Information Technology

Richard Cronin

** ****** **** ** ********, NJ ***05

H: 973-***-**** C: 201-***-**** ******@*******.***

Hackensack University Medical Center – Hackensack, NJ

Director of Information Technology January 2010 – November 2011

Manager of Information Technology August 2002 – January 2010

As a leader of Information Technology, I was responsible for the operation and maintenance of HUMC’s hospital-wide information systems, network and all departmental computer-based information systems. I implemented cutting edge technologies and provided technical support during all phases of system development.

• Maintained full responsibility of the 24x7x365 operation of all HUMC computer network based systems, network operations, network engineering, desktops and over 1,000 Windows based file servers.

• Responsible for annual operational budget and planning.

• Responsible for departmental policy and procedural compliance with adherence to regulatory review.

• Developed long-term strategic plans for efficient and cost-effective growth including rebuilding energy efficient data centers, negotiating SLA contracts and deploying redundant virtual environments.

• Developed and managed a high performance team of operation engineers and support staff on all aspects of security, major project upgrades, rollouts as well as third tear troubleshooting.

• Rebuilt and relocated four data centers which serviced the Medical Center. This incorporated complete redundancies of two on campus main data center facilities with a tertiary failover for main clinical systems. This provided 100% uptime to the medical center with a 4 hour failover window to an off campus facility in the event of a natural disaster.

• Established and maintained standards for systems selection (technical requirements); testing of network related software and hardware, procurement and deployment of hardware and the development of operational procedures.

• Developed and implemented HUMC’s disaster recovery solution with regulatory review and testing.

• Implemented VMWare to establish hardware cost effectiveness while building redundancies for over 650 Windows servers.

• Managed the network engineering group which supported the campus wide Cisco LAN/WAN network of over 5,000 endpoints.

• Maintained 24x7x365 on call status for all IT related and a section lead for hospital related emergencies.

Select Systems ,Inc. – Englewood, NJ

January 1998 –July 2002

Consultant

As a consultant to Select Systems, Inc. (a direct marketing data warehouse), I provided oversight, education and installed updated systems that allowed their data processors to effectively collect, collate and accurately define demographic audiences for their clients.

• Ran a department of 20 data processors

• Redesigned their Mainframe systems to a Novell and Windows based GUI platform thus reducing occurrences of errors to their clients by over 400%.

• Acted as a liaison between the data processing group and four external direct mailing companies to ensure quality control and timeliness of delivering their product to their client.

Christ Hospital – Jersey City, NJ

November 1996 – January 1998

Consultant

As a consultant to Christ Hospital, I provided support, direction and governance in retiring their midrange operations to the building of their campus wide network and Data Center. Additional responsibilities were to chair the Y2K team and assess the risk for all systems within the hospital.

• Managed a team of 6 network engineers and help desk staff.

• Implemented a campus wide ATM network .

• Built two redundant datacenters for hot failover of their Novell networks.

• Established a team for Y2K adherence and policies and rolled out any changes that were required for patient safety.

William M. Mercer, Inc. Corporate – New York, NY

March 1993 – November 1996

NE Unit Technology Coordinator

As the North East Unit Technology Coordinator, I was responsible for the technology for 6 Mercer offices within the North East. The roles and responsibilities were to research and investigate new technologies that would benefit the operations of each Mercer office .

• Rolled out Novell servers 3.12 – 5.0, cc:Mail and Lotus Notes environments

• Worked with the Unit Technology Manager and her staff to define and implement strategies and technologies.

Education : Bryant University ’91 – MIS – CNA, CNE, MCNE

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