Operations Manager--IT

John H Morrison

ROLES:

• Project Manager

• Data Center Operations

• Finance/Budget Administration

• Vendor Management

• Facilities Management

• Service Availability Management

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TOOLS/METHODS:

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• MS Project

• MS-Office Suite

• Visio Basic

• Requirements Management

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INDUSTRY APPLICATION:

• Financial/Banking Services

• Credit Card

• Manufacturing

• Education

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EDUCATION:

University of Pittsburgh-Engineering

Lehigh University—Business and IT

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ADDITIONAL TRAINING:

• ECPI—IT Technical

• Various Business Courses EXPERIENCE SUMMARY

Effective Information Technology professional with over 20 years of extensive expertise in project management, business administration, computer operations, and facilities management. Throughout his career Mr. Morrison has demonstrated the ability to lead and to influence at all levels of the organization. Mr. Morrison brings end-to-end project management experience, leading a data center relocation project from one state to another delivering the project successfully without customer interruption ahead of schedule and under budget. He also brings experience managing internal computer operations teams with resources across the country. Mr. Morrison has extensive developing and planning large initiatives including development of the business case, resource plans, project timelines and project budget. His organizational skills and personnel management ability were keys to the success of his departments and projects.

SKILLS INVENTORY

Project Management:

• Planning and Development

• Risk Management

• Resource Management

• Vendor Management

• Budget Administration

• Project Closure

• Solution Analysis

• Facilities Administration

• Disaster Recovery/ Business Continuity

• Security/Risk Management Experience

Quality Assurance:

• Led Y2K Project Team

• Responsible for DR site

Phone= 704-***-****

Email= ****.******@*****.***

CHRONOLOGICAL SUMMARY OF EXPERIENCE

Service Availability Manager – Project Manager - Infrastructure Support

Client: Bank of America, January 2005 to February 2007

Provided project management, solution analysis, and problem resolutions to the business channels utilizing Bank of America’s project management methodology.

• Managed a project to complete the analysis of the call center environment functionality to support future growth.

• Led team to determine project scope.

• Developed, managed, and updated the project plan to reflect up-to-date activity. Provided weekly status updates to sponsors.

• Identified and recruited resources.

• Established lines of communication to the team and senior management.

• Daily and weekly project meetings

• Continuous review of issues and risks to maintain forward progress.

• Proactively determined data sources and data configuration.

Manager of Operations, Facilities, and Administration

Client: Fleet Credit Cards/ Bank of America, January 1997 to January 2005

Responsible for Credit Card Data Center Operations, including management of data center projects, financial administration and facilities operation and co-ordination.

• Developed the program to relocate the data center from one state to another. Planning included development of the business case, preparation of the resource plans and the timelines and creation of the project budget.

• Managed the execution portion of the plan, successfully delivering under budget and on schedule.

• Lead an Information Risk group, responsible for all user access to company systems, applications, and networks.

• Developed and managed merger and transition activity

• Developed and implemented disaster recovery plans for the data center.

• Managed multiple data center departments across the organization

• Developed and maintained delivery standards and operational SLA’s

• Led a 7x24 data center operation.

• Managed 45 people in a coast to coast operation

• Responsible for Helpdesk Operations

• Led the day-to-day Financial Administration for the entire IT department.

• Responsible for Vendor Management

• Responsible for budget and invoice processing

• Responsible for contract reviews and analysis.

• Responsible for Disaster Recovery data center

Operations Manager

Client: Advanta Corporation, May 1988 to Jan, 1997

Managed the production data center operations for all company IT functions and development.

• Managed all data center projects including expansions and enhancements, including development of the business case, resource plans, project timelines and project budget.

• Led a 7x24 data center operational team

• Monitored all application performance and reliability

• Developed a reliable personnel organization.

• Coordinated Disaster Recovery planning and testing

• Developed the Information Technology budget process for the department

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