Sr. Help Desk Technician

Ronnell I. Harte

**** *.*. *** ******, Miami FL, 33179

Home: 305-***-**** Cell: 786-***-****

*************@*****.***

Dedicated hardworking professional committed to excellence seeks long term position with a well established company allowing for growth. I posses a strong work ethic, excellent communication and troubleshooting skills, work admirably as an individual and as a team member. I am confident, poised and interact well with people on all levels. I approach every challenge with a positive attitude to reach my goal, intensely focused to perform well and go beyond what is required to complete any task.

Professional Experience

Berenfeld, Spritzer, Shechter & Sheer, LLP 2006-2011

Coral Gables, Florida

Sr. Helpdesk Technician

• Lead printer and fax technician for the firm.

• Reimage, configure, and set up workstations for new and existing staff members.

• Resolve staff helpdesk requests via remote desktop, phone and, in person.

• Responsible for maintaining printers, faxes and toner inventory as well as hardware and software requests.

• Work with the I.T. Director and System Administrators on departmental projects. (e.i. Mounting, removal and cabling of rack mounted equipment.)

• Set up audio/video conferences for partner meetings and staff training.

• Train staff on workstation and network based software applications.

• Train users on the Inter-Tel Phone and fax system.

• Test and monitor Citrix servers (assisted external staff with configuring connections and resolving any connectivity problems.)

First Choice Futures & Options 2004-2006

North Miami, Florida

Account Executive

• Received comprehensive sales training for the ongoing success of myself and the firm.

• Research on current world events to informed prospects of investments opportunities.

• Monitor commodities market and world markets; placing trades on behalf of the client.

• Advised clients on the best way to position themselves within markets.

• Persistently sought new business opportunities via telephone and auto dialer.

Liberty Financial 2003-2004

Pompano Beach, Florida

Account Executive

• Strive to meet my goals as a licensed registered commodities broker

• Study current events to use as a tool to show potential clients how to make investments in the commodities market

• Aggressively dialed warm leads for potential clients via telephone

Ronnell I. Harte

Resume Page 2

Advance Business Computers 2002-2003

Miami, Florida

Field Technician

• Repaired, installed and configured Hewlett Packard, Lexmark, Cannon, and Okidata printers, copiers and faxes in the field and shop.

• Used my skills as a technician to get the job done right, consistently bringing new referrals and business to our company.

Telscape Telecommunications 2000-2002

Miami, Florida

Central Office Technician

• Assisted Nortel contractors in the testing and turn up of the DMS-500; also performed necessary routine maintenance procedures.

• Tested and turned up new customer lines using Servord and other utilities.

• In charge of overseeing the construction of the newly build Miami site.

• Built and wired various alarms into the switch.

• Developed working knowledge with the following systems: C&D technologies battery plant rectifiers, and Datum series-21 clock.

• Glenayer MVP-4240 Voice mail System Administrator.

Star Telecommunications 1999-2000

Miami, Florida

Switch Tech 1

• Installed, tested and configured DS-3 Muxs (NEC R-28.D).

• Perform and turned-up various transmission lines from T-1 to DS-3 with the Firebird 310/224.

• Experience with the DMS-250/300 in billing.

• Build various types of signaling trunks (SS-7, DTMF, and MF).

• Worked with and turned up circuits on calling card platform. ATM , exposure to VoIP, TCP/IP

and networking.

• Assisted in working trouble tickets and call searches with customers to restore downed circuits.

IKON Office Solutions 1995-1999

Pompano Beach, Florida

Shop Engineer

• Installation, repair and configuration of copiers, faxes, and printers.

• Proficient with Cannon analog and digital copiers and IBM/Lexmark color printers and experienced with lasers and fiber optics.

• Provided technical support to customers and field technicians via phone.

Ronnell I. Harte

Resume Page 3

Education

• 2003-2004 - National Futures Association - Studied and received Series 3 Commodities License

• 2000-2002 - American Intercontinental University - Studied for Bachelor of Electronics

• 1992-1994 - Buauder College - Miami, Florida - Associate of Sciences- Electronic and Computer Engineering

• 1990-1991 - Job Corp Service - Miami, Florida - General Studies and Typesetting

• 1986-1989 - North Miami Senior High - North Miami, Florida - High School Diploma

Computer Knowledge

• PC configuration and repair

• Microsoft Windows 98, 2k, 2k Professional, and XP

• Microsoft Word, Excel, Outlook, Power Point, Access and

• Various Accounting software

• System administrator

• Matter Management

• Video Conferencing

• Desktop Imaging and deployment

• Office 2003, 2007 and 2010

• Patch panel punch downs

• PBX experience

• Network Administration

• Cisco Switch and Router

• Cable/DSL wireless

Training

• 2001 Glenayer Technical Training Institute Duluth, GA. GL153-MVP System Administration

• 2001 Nortel Networks Training Center Raleigh, N.C.

• DMS 500 Supernode system maintenance: basic platform (Hands-on)

• Nortel Networks Computer Based Training

• Introduction to DMS Supernode System translations

• Introduction to CCS7

References

Available Upon Request

Contact this candidate