Customer Service Sales

MONICA M. FLYNN

*** ******* ***, ******, *** Jersey 08107, 856-***-****

******.****.*****@*****.***

OBJECTIVE

Seeking a [customer service/administrative/financial administration] position where I can apply my knowledge and experience of office administration and customer service to ensure superior client satisfaction and maximize corporate objectives.

SUMMARY OF SKILLS AND ABILITIES

Extensive work experience in a range of professional settings

Demonstrated and proven strengths in office administration

Strong organizational, problem solving and communications skills

Ability to deal tactfully, respectfully and persuasively with colleagues and customers

Highest level of integrity and professionalism in completing responsibilities and duties

Capacity to manage and follow through on multiple tasks

Excellent communication skills to resolve client inquiries and concerns

Knowledge of and experience with Microsoft Word, Excel and Genesis software

Ability to touch type 50 words per minute

work experience

PNC BANK: Haddon Heights, New Jersey :

2007 – 2011 Platform Representative and Teller

Developed marketing and sales programs customized to meet specific client needs

Conducted business development, account management and client communications

Settled cash drawer and ATM

Ordered money from the Federal Reserve

Used of Genesis and People soft

Addressed clients’ needs, inquiries and concerns

Consistently met/exceed sales quotas

TD BANKNORTH: Collingswood, New Jersey

2003 – 2007 Full Time Teller

Addressed clients’ needs, inquiries and concerns

Settled cash drawer

Assisted other branches when they were understaffed

Participated in community events

Consistently met/exceed sales quotas

LAW OFFICES OF THOMAS BEGLEY Moorestown, New Jersey

2003 – 2004 Receptionist

Addressed clients’ needs, inquiries and concerns

Operated switchboard

Assisted with will signings

Scheduled client appointments

Copied and filed documents

RISK MANAGEMENT ALTERNATIVES

2000 – 2003 Receptionist and Administrative Assistant

Addressed clients’ needs, inquiries and concerns

Conducted business development and account management

Operated switchboard

Assisted the administrative secretary with requested tasks

CENDANT MORTGAGE Marlton, New Jersey

1998 – 1999 Tax Representative

Communicated with the borough and county tax departments for information

Created and managed tax payments for clients

Pulled files and copied documentation

KENNEDY MEMORIAL HOSPITAL/FINANCIAL RECOVERIES Cherry Hill, New Jersey

1991 – 1997 Accounting Assistant

Data processor

Pulled files for collection and billing inquiries

Operated switchboard

A.G EDWARDS & SONS Marlton, New Jersey

1990 – 1991 Sales Assistant/Secretary

Conduct business development, account management and client communications

Excellent communication with clients and staff

Operated switchboard

Obtain stock quotes for clients

Directed mail campaigns

LAW OFFICE OF BRUCE RESNICK Cherry Hill, New Jersey

1987-1989 Legal Secretary

Communicated with clients and staff

Typed documents

Operated switchboard

education and training

Harris School of Business, Cherry Hill, New Jersey, Certificate – Legal Secretary

Haddon Township High School, Westmont, New Jersey, Diploma

NMLS mortgage training and license

Contact this candidate