Customer Service, Quality Control, Marketing, Sales

Michael Grimes

**** ****** **** *****: 859-***-****

Ft. Wright, Ky 41011 E-mail: *******.*********@*****.***

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Major: Marketing

Education

University of Louisville; BSBA, Marketing

August 2008-May 2012

3.1 GPA

Work Experience

Louisville Ladder Louisville, Ky

Marketing Intern September 2011-May 2012

• Maintained an inventory of marketing materials.

• Created Excel spreadsheets for rebates, trade show orders, and marketing orders.

• Updated web based databases of images and product information.

• Informed potential retailers of products.

Louisville Slugger Louisville, Ky

Customer Service Representative May 2011-August 2011

• Assisted Louisville Slugger customers via phone and internet regarding product, questions, returns, and warranty.

• Provided positive and effective communication to current and future customers to ensure a positive experience.

• Informed customers of current and future product lines.

• Proficient with the SAP computer program.

Skyline Chili Louisville, Ky

Manager October 2009-May 2011

• Managed a staff of 10 individuals on a regular basis.

• Conducted quality control at the end of every work day.

• Promoted after being within the company for less than a year.

Cengage Learning Florence, Ky

Value Added Tech May 2009 – August 2009

May 2008 – August 2008

• Quality control for value added department.

• Corrected inventory shortages.

• Ensured a safe working environment.

• Consistently worked up to 40 hours per week during summers and holiday break.

Extra-Curricular Activities

Sigma Chi Fraternity

August 2008-May 2012

• Performed volunteer community service.

• Assisted with planning events for all university students.

• Intramural Chairman from August 2010-May 2011.

Student Marketing Association

University of Louisville

August 2009-May 2012

• Attended monthly meetings.

• Made fellow students aware of the meetings.

• Listened to presentations from marketing and sales professionals.

Student Sales Network

University of Louisville August 2009-May 2012

• Attended monthly meetings.

• Networked with Louisville sales professionals.

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