Customer Service Manager
Resume:
Donald Whitsett
Corona, Ca. 92882
***********@*****.***
OBJECTIVE
EXPERIENCE Gain long term employment with a company that I can grow with. To apply my knowledge and skills to a leadership position that will contribute to the further success of the organization.
Leading, managing, training and routing a team of up to ten drivers. Budgeting, cost control and overall management of profit and loss for business unit. Customer service relations, management, sales and problem resolution. Able to update and maintain accurate records of shipments, routes, and related costs. Proficient in Microsoft Office applications in addition to Mobile cast, Road Net and Route Manager.
California Class A License holder with accident-free record; skilled in driving a wide range of trucks.
WORK HISTORY Liquid Environmental Solutions, Riverside, Ca. 2008-Present
Transportation Supervisor
Manage daily driver route assignments using the UPS Road Net Information Center and Daily Trip Logs provided by the Logistics Department. Responsible for ensuring the Service Technicians meet the needs of the customers while complying with DOT regulations. Consistently provide training, coaching and feedback to team. Ensure business unit profitability by managing budgets and cost control via monthly profit and loss. Developing and managing customer service relations in addition to sales and problem resolution. Work closely with vendors to ensure fleet maintenance and repairs are done timely and accurately.
Lead Service Technician
Deliver excellent service to customers while representing the Company in a professional and courteous manner. Comply with all DOT, and state regulations as well as all Company safety and compliance policies in regard to the operation of the truck, the weight of the load and hours worked. Manage fleet maintenance and repair with approved vendors. Driving and operating a 6000 gallon vacuum tanker truck. Complete all daily route assignments in addition to required paperwork.
Fastrak Appraisal, San Bernardino, Ca. 2004-2008
Office Manager/Appraisal Assistant
Manage daily office operations to include appointment coordination, subcontracting appraisers, customer service relations and problem resolution in addition to filing required paperwork. Met with customers, measured homes, took photographs, investigated and photographed comps and delivered preliminary reports to appraiser.
Koston Construction San Bernardino, Ca
1995-2004
Driver, Supervisor
Handled daily driving of heavy equipment and dump trucks, delivering gravel and concrete. Supervising all sub-contractors and crew
EDUCATION Millor High 1989-1992
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