Customer Service Manager

Patty Owens

**** * **** ***

Tampa, Florida *****

Profile

An analytical and organized individual with extensive experience in customer service and patient care combined with the ability to perform a wide range of administrative functions. Excellent communication skills, computer proficiency, and an understanding of how to multi-task and meet sensitive deadlines and patient goals.

Summary of Qualifications

Key Results:

•Highly efficient handling of administrative duties and coordination of patients scheduling and nursing staff scheduling to administer home care delivery of services;

•Practice high confidential communication to upper management;

•Highly organized in coordination and administration of procurement of medical and therapy supplies verifying prices and contracts;

•Proficient in all Microsoft products

•Excellent customer service delivery ranging from patients, staff and vendors;

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Work History

**Currently working temp assignments

Office Manager, September 2011 to October 2011 (wanted bilingual)

Dr. Horatio Arias/A & R Mental Health, Tampa, FL

HR Assistant/ AP Assistant, February 2011 to July 2011

Phoenix House of Florida, Tampa, FL

Nursing Administrative Assistant, May 2010 to November 2010

Fortis College, Tampa, FL

April 2002 to September 2009

University Community Hospital, Tampa, FL

Data Analyst

Administrative Support Assistant/Office Manager

Department of Case Management/Social Services Department

Risk/CDS Management Assistant

Accounts Payable Specialist

Office Administrator/Office Manager, August 2000 to December 2001

Clairol/Proctor and Gamble, Tampa, FL

Accounts Payable Specialist, November 1994-August 2000

Thompson Publishing Group- Tampa, FL

Education

Hillsborough Community College, Non-Degree seeking

Business Management (Selective Courses)

Psychology (Selective Courses)

University of South Florida, Non-Degree seeking

Marriage Family Life (Selective Courses)

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CORE COMPETENCIES SKILLS

•Proficient and working knowledge with Microsoft Office Systems (including Microsoft Word®, Microsoft Excel®, Microsoft PowerPoint®, Microsoft Access®, and Microsoft Outlook®)

•E-:Listen (Scrantron Database)

•Stromberg

•Lotus Notes

•Lawson-3way match

•AS-400

•Trove

•Kronos

•CampusVue

•Groupwise

•Solomon

•Ceridian Self-Serve

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Outreach and Community Collaboration Skills

•Practice sensitive approach to patient care, community and staff in delivery of excellent communication and organizational skills to foster positive work environment;

•Strong interpersonal skills ability to gain family and patient trust and provide exceptional follow-ups leading to increased repeat and referral business in the home health partnership;

•Able to assume responsibilities quickly, fast learner, demonstrated the ability to perform productively within a time-sensitive and face-paced environment;

•Coordinated Vendor/Agencies Rep lunches and other Vendor Relations for Primary Care Practice.

Team Work and Collaboration

•Excellent verbal and written communications skills; organized and highly productive;

•Creates an atmosphere of teamwork to maximize efficiency and accuracy of patient care;

•Flexible in my duties would help where help was needed;

•Handles all aspects of the job in a professional, caring and compassionate manner.

Administrative Services and Customer Services

•Proficient in various billing, software and technical database maintenance;

•Administered process in areas of human resources, invoicing, purchase orders, check requests, travel expense maintenance, reconciliation, payroll, medical records, orientation, staff meetings, update of database for reports and calendar upkeep, multiple phone lines;

•Responsible for all Accounts Payable functions for the Florida Region;

•Involved in DCF Audit/CARF

*References Furnished Upon Request

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