Sales Management
Resume:
JOSE G. FRANCISCO JR.
PALM BAY, FL 32909
PHONE: 321-***-****
*************@*****.***
Objective
Management position where I can effectively utilize my experience in human relations, project management, and finance.
Abilities
Experienced in Credit and Collections/Had a supervisory position.
Exceptional communicator who effectively conveys information both verbally and in writing.
Computer literate performer.
Highly personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
Enthusiastic learner eager to meet challenges and quickly assimilate new concepts.
Experienced in handling general office duties and telephones courteously and cordially.
Conscientious professional committed to going above and beyond what is expected.
Employment History
Collections Representative
06/2010 - Present Northstar Location Services Cheektowaga, NY
Locate and notify customers of delinquent accounts by telephone or mail to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Confer with customers by telephone or in person to determine reasons for overdue payment and to review the terms of sales, service, or credit contracts. Locate and monitor overdue accounts, using computers and a variety of automate systems. Answer customer questions regarding problems with their accounts. Persuade customers to pay amounts due on credit accounts, damage claims, or on-payable checks. Arrange for debt repayment or establish repayment schedules, based on customers’ financial situation. Record information about the financial status of customers and status of collection efforts. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Legal Assistant
02/2001 – 11/2009 Collect Southeast Lake Mary, FL
Prepare affidavits and other documents such as legal correspondence/organize and maintain documents in paper or electronic filing system. Prepare for trial by performing tasks such as organizing exhibits. Prepare legal documents, including briefs, pleadings, and appeals. Meet with clients and other professionals to discuss details of case. File pleadings with court clerk. Gather and analyze research data. Investigate facts and laws of cases. Search pertinent sources such as public records to determine causes of action and to prepare cases. Direct and coordinate law office activity including the delivery of subpoenas.
Credit Collector
12/2001 – 10/2002 Florida Recycling Altamonte Springs, FL
Arrange for debt repayment or establish repayment schedules, based on customers’ financial situation. Locate and notify customers of delinquent accounts by mail, and telephone to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Confer with customers by telephone to determine reasons for overdue payment and to review the terms of sales, service, or credit contracts. Locate and monitor overdue accounts, using computers and a variety of automate systems. Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Manager
01/1997 – 04/1997 Aramark Concord, CA
Plan, direct, supervise, and coordinate work activities of subordinates and staff of 10 relating to employment, compensation, labor relations, and employee relations. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Analyze and modify compensation benefits policies to establish competitive programs and ensure compliance with legal requirements. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend appropriate changes.
Education History
01/2008 Stratford Career Institute Business Management
Diploma
06/1975 San Sebastian College Business Management
Bachelors Degree
02/2008 US Army Human Terrain System
12/2007 Army G3 Computer Security Training
08/2004 Open Source Information Research & Analysis
07/1998 #3 Interrogator, REG F Military Intelligence School
07/1996 RC#3 Interrogator, USAR – Intelligence
04/1985 Basic Training and Infantry School
JOSE G FRANCISCO JR 321-***-**** Page Two
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