HR Manager
Resume:
Mona Teresa Kramer
Grapevine, TX 76051
Cell 817-***-****
E-mail ****@**********.***
__ __________________________________________________________________________________________
OBJECTIVE Obtain a Human Resources Manager position where my 13 Years of HR experience will be an asset.
EXPERIENCE
Bombardier Aerospace Training Center
Human Resources
DFW Airport , TX
February 2007 – May 2010
HUMAN RESOURCES BUSINESS PARTNER
• Provide leadership, direction and administration of the day-to-day Human Resources operations (100 employees)
• Advise employees and management on the interpretation of HR policies, programs, and procedures
• Communicate labor laws standards and government regulations
• Offer excellent HR customer service
• Discuss HR issues and complaints with employees and management
• Investigate all employee complaints and ensure that issues and resolutions are properly documented
• Partner with managers regarding employee issues and provide coaching and guidance
• Present written warnings and terminations to employees
• Recruit for all exempt and non-exempt positions (permanent and temporary)
• Responsible for all aspects of recruiting including: job posting, pre-screening, interviewing, selection, drug/background screening, and offers of employment
• Present new hire orientation
• Assist new hires with successfully on-boarding into the company
• Assist management in identifying and coaching potential future leaders
• Ensure that high potential employee development plans are made and executed
• Oversee, assist, and administer the mid year and annual review processes
• Present employee performance improvement plans to employees when necessary
• Answer benefit questions and resolve issues
• Coordinate the facility wellness programs
• Process all workers compensation claims, leave of absences and payroll status changes
• Conduct exit interviews
• Resolve payroll issues
• Lead employee focus groups to discuss employee survey results (Kenexa) and new ideas
• Manage the employee event planning committee and charity activities
• Coordinate the employee recognition awards
• Compile various reports such as: recruiting, turnover, absenteeism, and EE0-1
STAY AT HOME MOM OF TWINS
September 2000 – February 2007
• Assist family business with HR policy documentation and issues
• Involved at my parish in several ministries and team leader for the parish event committee
• Volunteer at local charities (GRACE)
• SHRM (HR society) member to keep current in HR trends and policies
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Redlee/SCS Inc.
Human Resources
Dallas, TX
September 1998 – September 2000
CORPORATE HUMAN RESOURCES MANAGER
• Supervise employees in the following departments: HR, Payroll, and Administration
• Respond to employee relations concerns such as: disciplinary actions, sexual harassment, misconduct complaints and terminations for the corporate office, as well as, field locations
• Maintain all employee benefits such as: medical, dental, life, vision and retirement
• Shop for new employee benefits to ensure plan is cost effective and competitive
• Recruitment of salaried employees for the corporate office and field locations in various states
• Ensure effective recruitment and employment programs are followed in field locations
• Attend job fairs to recruit talent
• Review compensation for positions to ensure that they are competitive
• Create and put into place employee handbook, employee documentation procedures and performance appraisals
• Workers compensation and general liability management
• Develop and provide continuous training for management on employment law and Human Resources issues such as: sexual harassment, documentation, discipline, and employee performance reviews
• Educate managers on employee relations techniques and applicable laws to increase effectiveness and minimize liability
• Provide a high level of HR services including coaching to management staff
• Excellent knowledge of multi-state employment law
• Provide effective Human Resources programs, practices and policy systems
• Trouble shoot computer problems for the corporate office and put into place new systems
MARC - Market Research Telephone Center
Human Resources
Denton, Texas
March 1997 – September 1998
HUMAN RESOURCES MANAGER
• Manage the day-to-day functions of the Human Resources Department consisting of two Human Resources Representatives and a Training Coordinator
• Responsible for sourcing and hiring of staff and hourly employees (300 + employees)
• Ensure company policies and procedures are being followed
• Handle employee relations issues and terminations
• Assist supervisors with handling employee performance problems and documentation procedures
• Administer employee medical, dental, life, vision and retirement benefit plans
• Create new employee programs/incentives
• Write/update policies and procedures
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COMPUTER CITY, CORPORATE OFFICE (DIVISION OF TANDY CORPORATION)
Human Resources
Fort Worth, Texas
August 1994 - March 1997
SENIOR HUMAN RESOURCES ADMINISTRATOR
• Assist the Western Division Stores (40) totaling approximately 2,500 employees with Human Resources related problems (terminations, sexual harassment, and employee performance problems)
• Write and coordinate the placement of recruitment advertisements
• Coordinate recruiting efforts for the corporate office
• Recruit and interview applicants during open houses and job fairs
• Process and evaluate criminal and credit background investigations
• Present Human Resources policies and procedures in store manager training seminars
• Present orientation to new employees in the corporate office
• Compose job postings for the corporate office and Western Division stores
LOS ANGELES TEACHER'S CREDIT UNION
( RENAMED THE CALIFORNIA CREDIT UNION)
Human Resources
Los Angeles, California
September 1991 - June 1994
HUMAN RESOURCES SPECIALIST
* Interview and hire applicants for exempt and non-exempt positions (200+ employees) in multiple locations
* Supervise Human Resources Clerk
• Grade staff positions using the HAY compensation administration system
* Maintain applicant tracking system and conduct pre-employment reference checks
* Administer employee medical, dental, vision, life, disability, and retirement benefit plans
* Respond to unemployment claims
* Conduct employee terminations
* Process Workers Compensation claims
* Assist managers with handling employee counseling and follow-up documentation
* Provide benefit analysis reports, salary surveys, OSHA reports, and EEO reports
* Compose and coordinate placement of job advertisements
* Counsel employees regarding personal and work-related problems
* Conduct new employee orientation
* Maintain automated employee information system
* Obtain temporary staff
* Act on behalf of V.P., Human Resources in his/her absence
August 1990 - August 1991
HUMAN RESOURCES CLERK
* Pre-screen perspective applicants
* Process monthly insurance billings
* Initiate monthly employee performance reviews
* Process employee demographic changes
* Administer employee recognition program
* Assist with new employee orientation
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STROUDS CORPORATE OFFICE
Personnel
City of Industry, California
June 1990 - August 1990
SUMMER PERSONNEL CLERK/INTERN
* General office support (i.e.: typing and filing)
* Process new hire information
* Create employee badges and identification cards
SKILLS * Microsoft Office (Word, Excel, Power Point, and Access)
* Microsoft Outlook
* Lotus Notes
* Taleo (Recruiting/Tracking System)
* Spectrum HRIS System
EDUCATION University of Southern California
College of Letters, Arts, and Sciences
B.A., Psychology
December 1992
PROFESSIONAL AFFILIATION: SHRM (HR SOCIETY)
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