Customer Service Manager

**** ******* ***

Lithonia, GA ***** 678-***-**** (Home)

770-***-**** (Alternate)

**********@*****.***

Salaadina Stepney

Objective

To utilize the skills that I have gained through my experience to obtain a growth oriented position which offers me an opportunity to learn and grow.

Experience

2010-2011 Border’s Bookstore – Seattle’s Best Coffee Atlanta, GA

Barista

Greet customers in a professional manner & provide cashier duties.

Take beverage orders from customers.

Clean work stations and restaurant.

Prepare beverages (lattes, mochas, teas).

2009-2009 Georgia Department of Corrections Atlanta, GA

Secretary

Answer and direct all incoming phone calls.

Open and distribute mail and perform miscellaneous office duties.

Greet visitors in a professional manner.

File personnel files as needed.

Weapons inventory.

Data entry.

Assistant to agents in Ombudsman unit.

2008-2008 Atlanta Marriott Marquis Hotel Atlanta, GA

Housekeeping Aide

Responsible for assisting room attendants with supplies, linens, roll away and other amenities.

Check cart closets for clean linen and supply levels. Restock as necessary.

Deliver and remove cots, cribs and other items from guest rooms as needed.

Empty trash in vending rooms; clean ice and vending machines.

Sweep and mop floors in vending areas. Vacuum halls and vending areas.

Skills

Cash Register, Customer Service, Internet Explorer, Microsoft Word, Microsoft Power Point, Microsoft Excel, Windows 2000, People person, Hard Worker, Fast Learner, Responsible, Dependable, Self-Motivated, Organized.

Education

Savannah State University Savannah, GA B.S. Criminal Justice, B.S. Forensic Science 2008-2010

Frederick Douglass High School, Diploma, 2008, Atlanta, GA

Salaadina Stepney

2126 Jessica Way

Lithonia, GA 30058

678/847-1302 (Home)

770/875-5270 (Alt Number)

Dear Hiring Manager:

I am responding to your ad that I saw posted. I am writing to explore the employment possibilities within your organization. The enclosed resume will provide you with details concerning my experiences.

I have experience in customer focus roles and as a team player which have provided me with excellent skills and knowledge to be a valuable asset to your company.

I believe that my qualifications are relevant to the position that you are seeking to fill. I am a hard worker, organized, energetic, self-motivated and dependable. I also have a willingness to learn.

I would appreciate a personal interview at your earliest convenience. Should you wish to contact me, I can be reached at 678/847-1302 or 770/875-5270.

Thank you for your time and consideration. I look forward to hearing from you in the near future.

Sincerely yours,

Salaadina Stepney

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