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Customer Service Manager

Cleveland, OH, 44105
August 30, 2012

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LaRona C. Hill-Dean

***** ********

Cleveland, Ohio 44105


Profile: Professional and experienced in the management of people and financial records. Focus on detail and follow through. Outstanding customer service skills. Experienced in the preparation of financial records, including spreadsheets and accounting reports. Skilled in public speaking, coordinating and conducting presentations. I have relocated to the northeast region of the United States and am available immediately.

Work History:

August 2011 – April 2012 Accounting Manager (Contract)

Intrepid Offshore Construction, Inc.

1701 Brittmoore Road

Houston, Texas 77043


Maintained all financial records for the parent company and multiple subsidiary companies including operations in Singapore and Brazil. Tracked employee and consultants time through Springahead; accounts receivables, accounts payable, deposits, incoming and outgoing wires, prepared payroll, payroll tax deposits, quarterly tax returns, bank reconciliations, spreadsheets; established direct deposits for employees and vendors, calculated conversion rates for international payments, established company on multiple vendor sites for the purpose of bidding on contracts with multiple states and counties; responsible for project specific accounting which consists of properly coding costs, payments, and vendor payments. Worked directly with the President and Vice-President of Operations.

February 2007-present Contract

Maintain financial records including accounts receivables, accounts payable, payroll, billings, and quarterly tax returns. Extensive use of Accounting Software. Prepare deposits, bank reconciliations, track interest rates and the buy and sale activity of client's stocks and bonds.

August 2006-January 2009 Project/Financial Records Administrator

Ashkar Engineering Corporation

2411 Fountainview Drive, Suite 220

Houston, Texas 77057

Performed all accounting duties, monitored inventory, organized project specification manuals, and prepared insurance audit reports.

July 1999-March 2006 Owner and Manager

Travel Directions

5847 San Felipe, LL30

Houston, Texas 77057

Serviced corporate and leisure travel clients. Processed client payments and travel documents. Conducted travel presentations on a quarterly basis for recently retired corporate executives, and as requested by clients for the benefit of corporate employees. Maintained all financial records, coordinated group travel and special event planning.

Sept.1995-Dec. 1999 Owner and Manager

The Better Basket Company

Houston, Texas

Created gift baskets for all occasions. Responsible for the selection and purchase of all inventory, pricing, marketing, displays, and accounting. Met with department managers to determine holiday gifts for employees and clients. A sampling of corporate clients included Enron Corporation and the Utility Company of Tennessee.

May 1990-Nov. 1994 Customer Service Representative/Team Leader

American Express Corporation

Phoenix, Arizona

As a Customer Service Representative, handled in excess of 100 calls per day. Assisted corporate cardholders with charge disputes, billing questions, charge authorizations, travel emergencies, and updating personal data. As a Team Leader managed a team of 15-20 representatives. Monitored calls, coached team members to improve skills, routed the incoming call volumes, compiled reviews and made recommendations for promotions.

Education: University of Southern California

Los Angeles, CA. 90007

Business Administration

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